Operational Risk Manager 4 - Full-time / Part-time

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

Operations provides foundational banking services for many businesses across the enterprise. We have an experienced leadership team and highly engaged team members committed to being a competitive advantage for Wells Fargo. From protecting customers from fraud to assisting bankers with opening new deposit accounts, from enabling companies to wire funds to processing millions of transactions accurately and timely each day, the critical work our team does creates the experience customers have with Wells Fargo. The work we do directly impacts Wells Fargo's ability to attract and retain customers. Together, with our valued partners, we strive to provide an outstanding customer experience across our business every day.

The Operations Control team is responsible for driving the execution and comprehensive view of risk across each Operations division by instilling a risk management culture where businesses are accountable for understanding and managing their risk.

These Front Line Control Managers (Operational Risk Manager 4) will be part of the Frontline Control team that supports the PVSI Operations lines of business. This is an exciting opportunity to manage risk program support for a highly visible group within the Operations division.  The selected individuals will work closely with the senior leadership to develop, frame and execute an effective risk management program.  The candidates will be an experienced risk professional, ensuring the Operations compliance program is operating in adherence with all Enterprise, federal, state, agency, legal and regulatory requirements.

Specific duties for this position include, but are not limited to:

• Lead matrixed teams to effectively identify risks, partner to develop remediation approaches, ensure remediation plans are executed and validated
• Monitor risk-based operational risk programs to ensure compliance with policies
• Work with business units and provide operational risk expertise and consulting for effective program management document in SHRP and other risk tools.
• Identify and mitigate operational and program risk in all business activities.
• Evaluate the adequacy and effectiveness of policies, procedures, processes, initiatives, products and internal controls and identify issues resulting from internal and/or external examinations.
• Consult with the business, and risk peers, to develop corrective action plans and effectively manage change to ensure policy compliance.
• Monitor and assess policy changes and impacts.
• Work in a fast-paced environment.
• Evaluate risk management artifacts and program compliance in alignment with Risk Management MRA sustainability.

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

• Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

• 10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 5+ years must include direct experience in compliance, operational risk management, or a combination of both
• 5+ years of management experience

• Advanced Microsoft Office skills
• Excellent verbal, written, and interpersonal communication skills
• Strong analytical skills with high attention to detail and accuracy
• Ability to articulate complex concepts in a clear manner
• A BS/BA degree or higher
• Ability to implement a solution and communicate, in clear business terms, the benefits of the proposed risk management approach
• Ability to influence across all organizational levels, particularly senior management
• Ability to influence executive decision-making and successfully negotiate critical issue resolution related to program initiatives
• Ability to lead projects/initiatives with high risk and complexity
• Program and project management skills

• Knowledge and understanding of the Operations Group and the larger PVSI organization
• Knowledge and understanding of regulatory compliance requirements impacting Operations lines of businesses (Reg E, UDAAP, BSA, AML, FCRA/FACTA, Complaints)
• Operational risk management tools systems experience (e.g. SHRP)
• Experience with partnering with multiple stakeholders to include Operations line of business support teams and Enterprise teams
• Demonstrated issue management experience and success
• Ability to operate in a high stress environment with multiple competing priorities
• Leadership experience in a related operations, risk management or compliance role
• Strong analytical skills with ability to turn findings into executable plans to meet business objectives

• Ability to travel up to 15% of the time

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.