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in Torrance, CA
Part Time Korean Speaking - Call Center Representative - Part-time
•30 days ago
Hours | Part-time |
---|---|
Location | Torrance, CA 90503 Torrance, California |
About this job
OVERVIEW OF POSITION:
Healthcare Partners is seeking Part Time Call Center Representatives that are bilingual in Korean. The hours are Monday - Friday 10 AM to 2 PM.
ESSENTIAL FUNCTIONS:
- Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
- Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate.
- Exchanges complex and sensitive information with internal and external customers while acting as a patient advocate.
- Recognizes financial, medical and legal risks based on data collected during customer interactions and follows appropriate procedures.
- Answers customer calls to address inquiries and concerns within set productivity guidelines. Accesses Language Line for non-English patients as needed.
- Resolves a wide variety of customer service issues.
- Utilizes HCP systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, TARs.
- Translates oral information into concise and accurate written documentation per guidelines.
- Pages clinicians and assists Telehealth Nurses as necessary (e.g., arranging DME, transportation and HH).
- Completes end-of-shift report and communicates information to the next shift operations.
- Accesses language line for non-English patients as needed.
- Manages own work queues within set productivity guidelines.
- Demonstrates customer service-oriented behavior at all times.
- Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
EDUCATION:
- 1 or 2 years of post-high school education or a degree from a two-year college.
EXPERIENCE:
Minimum:
- Over 1 year and up to and including 3 years of experience.
- Over 2 years of customer service experience.
- Multi-line telephone experience.
Preferred:
- 1 or more years of experience in a healthcare setting.
KNOWLEDGE, SKILLS, ABILITIES:
- Proficient in Microsoft applications (Word, Excel).
- Ability to type 35-40 wpm.
- Customer service-oriented.
- Excellent verbal and written English communication skills.
- Excellent telephone skills and telephone etiquette.
- Ability to handle difficult customer situations in a positive manner.
- Excellent problem-solving skills.
- Knowledge of medical terminology preferred.
- Bilingual preferred