Customer Care Rep - Financial Processing - Part-time

Job Description

Kelly Services is hiring Customer Care Representatives
Monday - Friday 8:00-4:30 or 8:30-5:00 depending on needs.

In this role you will identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.
Locate/research information using multiple systems/technologies.
Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
Learn and maintain a basic understanding of products, procedures, and systems
Achieve department metrics and expectations

Requirements

What you need: High School diploma or equivalent. 1-3 years in a call center environment and/or customer service field. Fundamental computer knowledge and maneuverability within window applications. Basic understanding of Microsoft office suite, specifically Word and Excel. Good verbal and written communication skills.

What we would like you to have: Associates degree. General understanding of life and health insurance, retirement, annuity and investment products a plus. Experience working within a computer mainframe a plus.

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity.