Customer Service Representative

Currently working on behalf of AAA in the Utica, NY hire to hire for skilled customer service associates to join the team of an excellent company with great benefits, overtime opportunity and multiple shifts!

This individual will be responsible for recording requests for emergency road service and responding to inquiries about products, services and membership benefits.

This is a permanent position with opportunity for financial growth!

Additional Responsibilities:

• Answer incoming emergency road services call and obtain detailed information
• Enter information into database such as the name of club member, location of disabled vehicle and nature of vehicle malfunction
• Respond to calls form members and potential members with questions about AAA products, services and membership benefits
• Cross sell upgrades and recommend products and services
• Relay billing discrepancies to customer care specialist
• Obtain payment information and enter into the database
• Add or delete members to master coverage
• Provide driving directions in incoming callers by using direction software

Job Requirements & Qualifications:

• Engage with distressed customers and create a positive situation
• Being reliable and driven
• One year of related experience (customer service) and or training OR equivalent education and experience combined
• Knowledge of database software (or ability to quickly learn and demonstrate computer skills)
• Effective and professional communication skills
• High volume call center - candidates will need to be able to handle 70-100 calls per shift

Additional Info:

• Training class 1: November 18th
• Training class 2: December 9th
• 1st, 2nd shifts available, as well as both full-time and part-time shift time slots (Please let us know what works best for you)
• Candidates schedule will be consistent

Company Information:

* AAA Northeast is one of the largest and most innovative membership organizations in North America.
* It is a multi-business organization comprising more than 60 locations in a six-state area.
* We provide valuable roadside service to our 5.1 million members, as well as many specialized services such as Financial Services and Loans, Insurance, Travel, Discounts, Auto Glass, and Driver Training.
* AAA is a key advocate for issues impacting the traveling public, such as highway safety, road maintenance and related legislation.
* We have a unique organizational model and many of our businesses are the largest and most sought after in their industries.
* AAA Northeast employees help and serve as a way of life.
* Through a 100-year legacy of service stewardship, our employees make valuable contributions to our workplace and the community that surrounds us.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.