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SPA Receptionist
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Lake Charles, LA LAKE CHARLES, Louisiana |
About this job
Job Description
Golden Nugget Lake Charles is a luxury casino-resort that opened in December 2014. The property contains nearly 1,100 well-appointed hotel rooms and suites with private balconies available. It sports an eighteen-hole championship golf course, a private beach and marina, and a luxurious pool complex with private cabanas, a waterslide and lazy river. Patrons enjoy a 2000-seat entertainment showroom, variety of meeting spaces, retail shopping from fine jewelry to resort wear, and a number of Landry’s signature restaurants. The Golden Nugget also includes a world-class casino with more than 70 table games, a poker room, and 1600 of the newest slot machines. We offer an abundance of premier employment opportunities in hotel, restaurant, finance, marketing, entertainment, casino management and much more. If your skills and talents are a match for our needs, we can open the door to your next career opportunity!
Fertitta Entertainment through its various subsidiaries and affiliate companies is a national, diversified gaming, restaurant, hospitality, entertainment and retail organization. We own and operate the Golden Nugget Hotels and Casinos located in Las Vegas and Laughlin, Nevada, Atlantic City, New Jersey and Biloxi, Mississippi. We are also one of the largest full-service restaurant operators in the United States with over 420 locations in over 35 states and 15 countries. We operate restaurants primarily under the names of Rainforest Cafe, Saltgrass Steakhouse, Landry’s Seafood House, Chart House, The Oceanaire Seafood Room, Bubba Gump, Morton’s – The Steakhouse, McCormick’s & Schmick’s and Claim Jumper and Mastros, plus our upscale signature group of restaurants which include Vic & Anthony’s, Grotto and more. We are also engaged in the ownership and operation of select hospitality/entertainment businesses, which include hotels, such as the San Luis Resort, Spa and Convention Center in Galveston, Texas, aquarium complexes, the Kemah Boardwalk, a 40-acre amusement, entertainment and retail complex in Kemah, Texas and the Galveston Island Historic Pleasure Pier in Galveston, Texas.
Essential Duties/Responsibilities: :
Under the direction of the Spa Manager, the incumbent is responsible for providing professional, efficient and effective service to spa guests.
• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Ability to be proactive and/or responsive in all Guest service situations, including the ability to resolve challenging Guest situations.
• Basic office duties – filing and organization.
• In the performance of daily duties, be proactive in maintaining a clean and well-stocked work area.
• Perform Guest Spa Check-In’s and Check-Out’s in an efficient manner.
• Schedule appointment for spa, salon & barber services, taking into consideration timing of the services and appropriate booking order when possible.
• Reserve poolside cabanas.
• Notify and introduce the guest by last name to the spa clerk.
• Maintain accurate records of receipts by collecting, totaling and submitting all receipts and cash as specified by the policies and procedures.
• Secure the spa nightly by ensuring the premises is locked and all electrical equipment has been turned off.
• Answer and handle all telephone calls.
• Ability to maintain performance standards in a high Guest contact environment.
• Ability to internally promote and sell on-site services and experiences.
• Ability to assist with basic retail functions, including stocking and inventory.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.
Requirements:
• High School diploma or equivalent preferred.
• Spa service and/or custodial experience in a Spa or similar environment preferred.
Additional Knowledge, Skills, and Abilities: : M
ust have solid decision-making, organization, and interpersonal skills. Excellent verbal communication skills are required. The ability to thrive in a fast-paced multi-tasking, hands-on environment. Ability to establish and maintain a positive and professional working relationships with all individuals. Ability to work occasional overtime and irregular hours.
Golden Nugget Lake Charles is a luxury casino-resort that opened in December 2014. The property contains nearly 1,100 well-appointed hotel rooms and suites with private balconies available. It sports an eighteen-hole championship golf course, a private beach and marina, and a luxurious pool complex with private cabanas, a waterslide and lazy river. Patrons enjoy a 2000-seat entertainment showroom, variety of meeting spaces, retail shopping from fine jewelry to resort wear, and a number of Landry’s signature restaurants. The Golden Nugget also includes a world-class casino with more than 70 table games, a poker room, and 1600 of the newest slot machines. We offer an abundance of premier employment opportunities in hotel, restaurant, finance, marketing, entertainment, casino management and much more. If your skills and talents are a match for our needs, we can open the door to your next career opportunity!
Fertitta Entertainment through its various subsidiaries and affiliate companies is a national, diversified gaming, restaurant, hospitality, entertainment and retail organization. We own and operate the Golden Nugget Hotels and Casinos located in Las Vegas and Laughlin, Nevada, Atlantic City, New Jersey and Biloxi, Mississippi. We are also one of the largest full-service restaurant operators in the United States with over 420 locations in over 35 states and 15 countries. We operate restaurants primarily under the names of Rainforest Cafe, Saltgrass Steakhouse, Landry’s Seafood House, Chart House, The Oceanaire Seafood Room, Bubba Gump, Morton’s – The Steakhouse, McCormick’s & Schmick’s and Claim Jumper and Mastros, plus our upscale signature group of restaurants which include Vic & Anthony’s, Grotto and more. We are also engaged in the ownership and operation of select hospitality/entertainment businesses, which include hotels, such as the San Luis Resort, Spa and Convention Center in Galveston, Texas, aquarium complexes, the Kemah Boardwalk, a 40-acre amusement, entertainment and retail complex in Kemah, Texas and the Galveston Island Historic Pleasure Pier in Galveston, Texas.
Essential Duties/Responsibilities: :
Under the direction of the Spa Manager, the incumbent is responsible for providing professional, efficient and effective service to spa guests.
• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Ability to be proactive and/or responsive in all Guest service situations, including the ability to resolve challenging Guest situations.
• Basic office duties – filing and organization.
• In the performance of daily duties, be proactive in maintaining a clean and well-stocked work area.
• Perform Guest Spa Check-In’s and Check-Out’s in an efficient manner.
• Schedule appointment for spa, salon & barber services, taking into consideration timing of the services and appropriate booking order when possible.
• Reserve poolside cabanas.
• Notify and introduce the guest by last name to the spa clerk.
• Maintain accurate records of receipts by collecting, totaling and submitting all receipts and cash as specified by the policies and procedures.
• Secure the spa nightly by ensuring the premises is locked and all electrical equipment has been turned off.
• Answer and handle all telephone calls.
• Ability to maintain performance standards in a high Guest contact environment.
• Ability to internally promote and sell on-site services and experiences.
• Ability to assist with basic retail functions, including stocking and inventory.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.
Requirements:
• High School diploma or equivalent preferred.
• Spa service and/or custodial experience in a Spa or similar environment preferred.
Additional Knowledge, Skills, and Abilities: : M
ust have solid decision-making, organization, and interpersonal skills. Excellent verbal communication skills are required. The ability to thrive in a fast-paced multi-tasking, hands-on environment. Ability to establish and maintain a positive and professional working relationships with all individuals. Ability to work occasional overtime and irregular hours.