Account Manager Operational Support Team

Job Description

Kelly Services is Hiring Account Managers for an Operational Support Team.
Under general supervision, provide outstanding customer service in the day-to-day plan administration of retirement plans. Respond to inquiries, research and provide resolution of issues. Communicate implications of new technical developments to clients.
Job responsibilities:
Provide support for daily administration of retirement plans.
Coordinate with manager to research issues and negotiate problem resolution.
Develop and foster proactive, positive relationships with clients and internal partners.
Provide prompt, accurate and consistent information that meets or exceeds quality metrics.
Recognize and communicate possible improvements to management.
Address client needs, develop action plans, and consult on products, services, and capabilities resulting in added value for our clients.
Demonstrate general knowledge of recordkeeping, outsourcing and processing capabilities

Requirements

Qualifications
Bachelor's degree or equivalent experience.
Strong customer service orientation.
Good verbal, written, and interpersonal communication skills.
Preferred strong Microsoft Office skills.

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity.