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in Jacksonville, FL

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Hours Full-time, Part-time
Location 3150 Emerson Street
Jacksonville, Florida

About this job

PRIMARY PURPOSE OF POSITION:

This position is responsible for assisting the Express Wash Manager in developing and maintaining a team of people who provided inside and outside wash services to guests in a safe, fast and friendly environment.

ESSENTIAL FUNCTIONS:

•	Performs duties of Express Wash Manager in his/her absence.
•	Provides the best customer experience by training team on all internal and external programs, building customer base through return Customers – Customer Loyalty Program

•	Ensures that all guests are treated courteously and that the needs of the customer are addressed efficiently

o	Ensure all vehicles in the detail center are checked for quality
o	Interact with guests everyday
o	Handle guest inquiries, complaints and compliments
o	Ensure that attendants smile and give a “Thumbs Up” to every guest when delivering guide-on instructions
o	Increase the speed and convenience of the whole wash experience for the guest

•	Monitor and control labor percentage by hour on days and shifts managed

•	Monitor and control chemical output daily (marking barrels) and troubleshooting (rate of flow)

•	Conduct daily Preventative Maintenance according to program schedule on days and shifts managed

•	Conduct equipment repairs proactively and troubleshoot problems to resolve issues quickly

•	Maximize speed of processing vehicles at the wash through training and upholding standards of performance
o	Conduct initial and periodic checks throughout the day to eliminate cleaning problems in the wash process on days and shifts managed
o	Conduct safety checks of every vehicle entering the wash to either prevent entry or warn customers of potential risks
o	Perform cleaning procedures for the tunnel and equipment daily
o	Ensure all vehicles in the detail center are checked for quality
o	Check the operational status of vacuums throughout the day

•	Coach team members to improve performance
o	Increase the number of tasks every team member can perform

•	Per policy guidelines, ensure that personnel’s uniforms are neat and clean in appearance

•	Addresses and expeditiously resolves the following situations:
o	Handle guest inquiries, complaints and compliments
o	Handle issues with disgruntled employees

•	Ensures completion of interior and exterior housekeeping during the assigned shift
o	Maintain the appearance of landscaping
o	Check to see that all trash cans are emptied in the facility
o	Maintain the cleanliness of all areas throughout the day

•	Performs bookkeeping procedures to include:
o	Shift check-off
o	Daily station reporting and inspections
o	Bank deposit preparation; completes all required paperwork, reviews and analyzes reports and transmits daily reports and other pertinent data to the Corporate Office

•	Performs additional duties that may be required by supervisor or the company as a result of the location, nature or size of the Wash or other circumstances

•	Able to do closing procedures of Express Car Wash

Requirements

ORGANIZATIONAL REQUIREMENTS:

•	Review all equipment updates and follow the manufacturer’s maintenance schedule

•	Continue to improve knowledge of equipment and wash systems by learning every function at the car wash

o	Learn to operate Express Wash Kiosk, Credit Card machines and POS

•	Ensure that all daily paperwork is completed accurately and submitted on time on days and shifts managed

•	Attend and excel at ALL training programs, internal and external, required by the company

•	Cross-Train at least one employee on one new task every week until every employee can perform each function at the wash


KNOWLEDGE & SKILL REQUIREMENTS:

•	Must be able to perform all tasks and functions of a Sales Associate and Team Leader
•	Must be able to work a minimum 40 hours per week and work other shifts other than those of the Express Wash Manager after completion of training
•	Must possess basic reading and comprehension, writing as well as math skills, such as addition, subtraction, multiplication and division
•	Must be able to operate a personal computer
•	Must have a valid driver’s license and transportation
•	Must have a successful completion of a drug test and criminal background check


SUPERVISION OF PERSONNEL:

Sales Associates and Team Leaders 


PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

	Activities:	Walking/Standing – 95% 	
Sitting – 5%
	
	Lifting:	Must be able to lift 50 pounds

Vision:	Working on computer screen and checking customers’ identification.

Mental Demands:	Problem solve, analyze, and interpret and meet deadlines.

Environment:	Outside work.  Exposure to excessive cold and heat