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per hour
Transportation Services Agent - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Hendersonville, Tennessee HENDERSONVILLE, Tennessee |
About this job
Posting Date Aug 28, 2019
Job Number 19119894
Job Category Rooms and Guest Services Operations
Location Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States
Brand Gaylord Hotels
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Job Number 19119894
Job Category Rooms and Guest Services Operations
Location Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States
Brand Gaylord Hotels
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.
Job Summary
Answer all incoming phone calls and email from Guests and employees to assist with questions, inquiries, reservations, and confirmations. Explain all services and quotes pricing with a thorough knowledge of the surrounding area, all attractions, restaurants, and airports and the Transportation operations and capabilities including pricing. Input all transportation reservations into the reservation software verifying all information and presents guests with an accurate account balance at time of departure. Research incomplete and inaccurate reservation request information, and contact guests and employees to find the correct and complete information necessary to providing for the transportation needs. Give prompt and individual attention to guest problems to include researching guest charge disputes and resolves billing issues. Maintain and balance house bank while administering cash and charge transactions, posting charges and filing back up
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; verify uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.