Service Coordinator

Home Instead Senior Care®

Timeless Senior Care LLC., d/b/a Home Instead Senior Care

Objective:

The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

Primary Responsibilities:

• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Create and maintain client and CAREGiver schedules
• Monitor, mediate, and log all client and CAREGiver activity
• Follow up with all client and CAREGiver issues to ensure their problems are resolved.
• Communicate CAREGiver and client issues to ensure problems are resolved.

• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.

Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver's license

Knowledge, Skills and Abilities:

• Must demonstrate excellent oral and written communication skills
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must have the ability to organize and prioritize
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Word and Excel

Each Home Instead franchise is independently owned and operated.