Staff Coordinator

Assigned to a specific franchise location, the Staff Coordinator (SC) uses independent judgment and discretion to assess client needs, analyzes data to qualify available CAREGivers, and places suitable CAREGivers with clients upon determining the best client/CAREGiver match. This position coordinates introductions between clients and CAREGivers, and uses discretion to achieve optimum utilization of CAREGivers. As the face of Home Instead, this team member must demonstrate our core value, Love (v.), in all interactions with internal and external customers and staff: patience, kindness, humility, selflessness, respectfulness, forgiveness, honesty and commitment. 

RESPONSIBILITIES:

• Autonomously manages the creation and maintenance of client and CAREGiver schedules with an emphasis on creating high quality matches and development of extraordinary relationships
• Refers concerns regarding CAREGiver assignments and hours worked to Recruitment and Engagement Manager/ Caregiver Manager to manage schedules to agreed availability
• CAREGivers accountable for meeting expectations of  assignments, including hours worked and taking additional shifts
• Negotiates availability and shift assignments with CAREGivers
•  Coaches CAREGivers on a variety of issues including interpretation and administration of company policies, procedures and inquiries
• Orchestrates introductions for new client/CAREGiver meetings
• Ensures 100% maintenance of service hours and mitigation of CAREGiver overtime
• Increases client loyalty by consulting clients to better meet their needs
• Cures quality care by identifying and following through on opportunities to increase service hours
• Utilizes independent judgment to problem solve CAREGiver, client and staffing concerns
• Accurately log all activity in the database
• Participates in CAREGiver, Admin and other meetings as needed
• All other duties as assigned
• Regular work schedule 830a-530p M-F, with the exception of one weekend a month both Saturday and Sunday 830a-430p

QUALIFICATIONS:

• Associate degree preferred, or related professional experience
• Strong computer skills with proficiency in software applications, such as Word and Excel
• Demonstrated ability to work independently and use sound judgment and discretion successfully
• Ability to influence and persuade others with confidence and diplomacy
• Professional verbal and written communication skills with the ability to listen effectively
• Excellent organizational and time management skills
• Attention to detail and accuracy
• Ability to quickly establish rapport and build relationships
• Resilient and tenacious with a positive attitude
• Ability to work with composure under deadlines
• Proven creativity and problem solving
• Established professionalism, integrity and fair-mindedness
• Ability to successfully navigate multiple priorities in a fast-paced environment
• Reasonably regular, predictable attendance

Each Home Instead franchise is independently owned and operated.