Supervisor

General Summary
The Supervisor is an entry level manager within our stores.  Supervisors assist the Assistant and General Manager in day to day store operations.

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

Customer Service
•	Provide positive representation of store.
•	Proactively assist customers in solving problems.
•	Greet customers entering and throughout the store. Thank customers when finished and when they are 
        leaving the store.
•	Provide a friendly, outgoing demeanor; work well with customers as well as associates.
•	Ensure all calls and pages are answered promptly, courteously and effectively.
•	Handle customer complaints. Work to resolve problems with the customer and have store’s best interest 
        taken into consideration.
•	Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations
•	Ensure a positive, professional and safe work environment for all associates.
•	Supervise the “general operations” of the entire store.
•	Responsible for opening and closing the store.
•	Assist with the implementation of Store Support Center programs.
•	Work with Store Manager on all aspects of running the store.
•	Implement new Standard Operating Procedures into store execution.
•	Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor 
        merchandise areas.
•	Ensure that weekly price changes and label updates are completed timely and accurately.
•	Perform all other duties as assigned.

Inventory & Merchandising
•	Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard 
        Operating Procedures.
•	Responsible for maintenance of back stock levels.
•	Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
•	Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store 
        profitability.
•	Assist with merchandise resets throughout the store.
•	Assist to ensure all signage is current in the store.
•	Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental 
        merchandising.

Hiring & Training of Associates
•	Assist in training of all associates.
•	Actively recruit and promote the advancement of associates.

Leadership
•	Manage all aspects of store operations in the absence of the Store Manager.
•	Lead by example; be approachable by all associates and customers.
•	Participate in store meetings.
•	Communicate any merchandising, cost control or sales idea to the Store Manager for follow up.
•	Prepare and challenge yourself for future advancement.


Education

High School or GED equivalent. 


Experience

Previous retail management experience preferred. Hardware experience preferred.

Physical Demands

Standing, walking, lifting (up to 25lbs) and climbing.