Client Care Coordinator - Full-time

Client Care Coordinator

Home Instead Senior Care® is looking for an organized individual to join us in our mission to enhance the lives of aging adults and their families.  This position involves managing quality assurance with extensive one-on-one interaction with clients and families.  Our Client Care Coordinators are responsible for effectively managing multiple demands that come with the changing needs of our senior clients.  Successful candidates must be able to work in a fast-paced organization and possess excellent communication skills, be service-oriented and have the ability to work well in a team environment. 
 

Primary Duties:

• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Achieve inquiry generation objectives for assigned territory with the primary goal of bringing in new business to increase overall market share. Target accounts include, but are not limited to, hospitals, physicians, home health agencies, assisted living facilities, nursing homes, senior centers, hospice, rehabilitation centers, etc.
• Maintain accurate records of all sales and prospecting activities including sales calls presentations closed sales and follow-up activities within the assigned territory, including the use of software to maintain accurate records to maximize territory potential.

Benefits:

• Health Insurance
• Paid Vacation
• Paid Holidays
• Vision & Dental Coverage Available
• Personal & Professional Ongoing Training
• Extremely Talented and Supportive Team Atmosphere

You can easily apply here and attach your resume here. We can't wait to hear from you!

Each Home Instead franchise is independently owned and operated.