Bank Associate III - Full-time / Part-time

Piscataway, New Jersey

How would you like to join a successful and growing multi-billion dollar bank with branches in New Jersey and eastern Pennsylvania? Provident Bank is looking for a talented Bank Associate to work on our Piscataway, New Jersey branch to promote our commitment to providing excellent customer service. With your commitment in the Bank Associate role, Provident Bank can help you develop in your career and climb the ladder of success!

POSITION SUMMARY

The Bank Associate III responsibilities may vary day to day based on the work that needs to be done in the branch that day. Responsibilities include responding to customers' needs by processing a variety of financial transactions including but not limited to check cashing, withdrawals, deposits, and loan payments and/or greeting customers, performing customer needs assessment (profiling), opening accounts, cross selling, tele-consulting, developing relationships thru a book of business, and servicing accounts. The Bank Associate III may also research and resolve account issues or customer inquiries, promotes organizational products and services by referring current or prospective customers to other departments within the organization.

This position is responsible for managing and balancing cash drawers well as meeting sales expectations, which include deposit, loan and revenue generating referrals. Responsibilities may also include assisting the banking center supervisor with Teller line and end of day functions and preparing daily paperwork according to branch procedures.

Works under general supervision.

MAJOR JOB RESPONSIBILITIES -

• Opens and/or closes Branch
• Researches errors in deposits and withdrawals; consults with supervisor for more complex issues
• Assists with daily Branch proofing tasks including ATM and Vault
• May buy and sell cash from vault & TCR
• Processes official checks
• Participates in both internal and external sales activities including community and networking events
• Supports and adheres to branch operation standards; accurately and efficiently completes all paperwork, disclosures and conditions
• Ensures compliance with policies and procedures as required
• Prepares and/or completes CTR/SAR form on appropriate transactions
• Must be able to work a flexible hourly schedule as requested
• May be asked to travel to other locations / branches
• May be required to maintain Life Insurance Licensing
• Accepts and processes loan applications.
• Assists in training other branch personnel
• Is responsible for managing and growing a book-of-business
• Supplements general platform sales and service responsibilities as required
• Provides access to safe deposit boxes
• Must present a professional image
• Perform other duties as required

SUPERVISORY RESPONSIBILITIES

None

SKILLS

• Good interpersonal skills, including listening, written and verbal communication
• Ability to work with a wide variety of personalities in a courteous and professional manner
• Solid math and analytical skills
• Ability to understand and follow safety and security practices
• Good relationship building skills
• Ability (strong) to build relationships through consultative conversations and to identify customer needs and translate those needs to sales opportunities
• Strong customer service/advocacy skills
• Good organizational and time management skills
• Good PC skills; and the ability to quickly learn other computer programs, including Microsoft office

EDUCATION

High school diploma or GED

WORK EXPERIENCE

1 - 2 years in a retail sales/service environment

Banking experience a plus

LICENSES AND/OR CERTIFICATES

Licenses and Certifications Expiration Date

None

WORKING CONDITIONS

Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.

HAZARDS

Those present in a retail-banking establishment. In the course of working with customers, the employee may encounter abusive, aggressive or unpredicted threatening behavior. Must observe safety and security practices at the Branch.

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.