Driver - Full-time

The Driver is responsible for driving the van to and from the airport according to scheduled van runs and/or as needed for guests and accommodating guests during their stay in an attentive, courteous and efficient manner.   He/she is also responsible for assisting with luggage.

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.
• Must have a Commercial Driver's License if driving vehicles larger than 15 passengers.
• Must not have any moving violations on driving record.

• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

• Load and unload carts and vehicles and assist guests with tagging, storing and retrieving of luggage.
• Drive guests to and from airport and other assigned trips, while ensuring the safety of all passengers.
• Escort guests to rooms upon request.
• Open vehicle and hotel doors and greet arriving and departing guests.

• Deliver messages to meeting rooms.
• Maintain list of local transportation guides, churches, sport arenas, etc.
• Provide information, maps, and directions as necessary.
• Deliver flowers, packages and messages to guestrooms.
• Assist with room changes.
• Maintain hotel van: gas, oil, cleanliness - interior and exterior; fill out daily van reports and report any malfunctions to management.
• Operate radios efficiently and professionally in communicating with hotel staff. 
• Notify security of accidents and complete appropriate documentation.

• Answer console to assist Guest Services Agents.
• Show guestrooms and suites as needed and emphasize the hotel’s amenities.
• Assist Bell Staff as needed.