Operational Compliance Specialist - Full-time / Part-time

The Operational Compliance Specialist will be responsible for assisting the Senior Director of Operational Compliance with: (1) ensuring that our operations run in accordance with client contractual terms, (2) managing client and government agency audits, (3) managing client performance improvement plans (PIPs), quality improvement plans (QIPs), and corrective actions plans (CAPs), and (4) auditing internal operations. A leader will need excellent project management skills and the ability to analyze and organize the substantive elements that are subject to audits and PIPs/QIPs/CAPs to address underlying opportunities. ESSENTIAL FUNCTIONS Responds to client audit findings Manages client CAPs Establishes and maintains good working relationship with LogistiCare employees, transportation providers and other stakeholders Works with a cross-functional Team to identify and resolve issues Make observations and recommendations for improvement to the Performance Improvement Manager Maintain strong working knowledge of LogistiCare operations and procedures Perform other duties as assigned POSITION QUALIFICATIONS Competency Statement(s) Accurate - Ability to perform work accurately and thoroughly Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures Decision Making -- Ability to make critical decisions while following company procedures Interpersonal - Ability to get along well with a variety of personalities and individuals Organized -- Possessing the trait of being organized or following a systematic method of performing a task Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous Education High School Graduate or General Education Degree (GED) Experience Six months to one year prior in-bound call center experience and/or prior customer service experience with heavy phone volume and data entry strongly preferred SKILLS & ABILITIES Must possess excellent written and verbal communication skills to facilitate effective communications and correspondence with internal and external management clients Ability to handle multiple tasks and work well under pressure Read, interpret and apply laws, rules, regulations, policies and/or procedures Strong project management and organizational skills Ability to communicate information and ideas clearly and concisely in writing; read and understand information presented in writing Ability to handle sensitive situations with tact and diplomacy Must be proficient in Microsoft Word and Excel Ability to accurately type 35wpm PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate. LogistiCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled