Guest Service Leader - Internal

PURPOSE OF POSITION:

The position of Guest Service Leader provides stability in the store by supporting the Store Manager in the profitable operation of the unit, training of employees and completion of paperwork in the Store Manager’s absence.

RESPONSIBILITIES INCLUDE (but are not limited to):

•	Customer service.
•	All physical aspects of store operations related to stocking, cleaning, and maintenance of interior and exterior 
        store areas.
•	Cash register operations.
•	Merchandise display and maintenance.
•	Shift record keeping.
•	Complete Manager’s Report and related paperwork and product orders in absence of Store Manager.
•	Assist Store Manager in training of customer service clerks and associates.
•	Support Store Manager in their absence.
•	Other duties as assigned at the discretion of the Store Manager.
•	May be required to assist District Manager in the operation of other area stores.
•	In AIM locations – Food Safety, food service operations, etc.

TRAINING / POSITION REQUIREMENTS:
*	Employee must complete the GSA Learning Plan and successfully perform as a Guest Service Associate for a minimum of six months.
*	Store Manager must complete a performance appraisal outlining the demonstrated skills and qualifications that warrant the employee to be considered for promotion to a Guest Service Leader.
*	Approval from the District Manager and Region Manager is required before an employee enters the Guest Service Leader Training Program.
*	The employee will remain a Guest Service Associate (445) until successful completion of the Guest Service Leader Learning Plan and Final Assessment.  
*	 The Store Manager is permitted to use 12 non-charge hours (Non Charge Code 4) over the course of the training period.  
*	Two 446s per store are allowed (special circumstances require the Division VP/General Manager’s approval).
*	This position may be part-time or full-time but should not exceed 40 hours per week.  If the store has two Guest Service Leaders, only one of them may be full time.
*	The employee must be able to complete the Manager’s Report and related paperwork. 
*	Up to 6 hours per week may be worked with the Store Manager.  All other hours must be scheduled opposite the Store Manager and should include one weekend shift.
*	Six months of successful performance as a Guest Service Leader is required before an employee would be considered for a Manager in Training position.  However, this waiting period may be waived by the Region Manager for candidates with 2 or more years of like experience in a similar leadership role.
NOTES:
Every store is eligible for a Guest Service Leader under the definition of this position.  This position was designed to provide Store Managers with an employee trained to complete the daily paperwork in the Store Manager’s absence.  The Guest Service Leader is not required to follow the career path to Store Management.