Server

MAJOR FOCUS:
Ensure guests have an enjoyable dining experience by providing quality customer service with a smile. Required to take orders, serve food and drinks, and remove dinnerware from the table in a timely manner. 

ESSENTIAL FUNCTIONS
•	Ensures guests are greeted with in 2 minutes making eye contact and smiling 
•	Beverages ordered placed within 2 minutes- suggest appetizer and alcohol drink of the day
•	Soups and salads served within 3 minutes, appetizers within 5 minutes, lunch within 10 minutes, dinner within 15minutes
•	Operates POS system. Issues guests checks in a holder, makes change, and closes checks with cashier. Servers must have a supervisor run end of day report to ensure no open checks
•	Reports for work in a clean and neat complete uniform including name tag prior to start of shift.
•	Maintains thorough knowledge of the restaurant menu.
•	Answers guests’ questions regarding the menu, makes suggestions regarding food specials, and soups of the day. 
•	Writes or memorizes guests’ order.
•	Checks dishes for presentation and accuracy before leaving kitchen.
•	Pre buses,  and resets tables as well as assist in running food from the kitchen
•	Stays visible at all times to the guests. Limits time in the kitchen
•	Completes opening and closing side duties. Checks with manager/supervisor before leaving shift
•	Observes diners respond, to any additional requests and to answer any questions guests may have.
•	Provides exceptional customer service with a smile.
•	Works safely, following all established safety rules and regulations.
•	Communicates effectively with co-workers, supervisors, chefs and guests.
•	Follows all relevant policies and procedures set by the company.
•	Complies with the company’s recycling program standards.
•	Follows all state and company ABC Safe Serving of liquor rules and requirements at all times.

ADDITIONAL FUNCTIONS:
•	Performs all other duties as assigned

REQUIREMENTS/EDUCATION:
•	Must possess high school diploma or GED or equivalent work experience.
•	Must possess good communication skills.
•	Must be able to report to work on time as scheduled.
•	Must be able to work weekends, holidays and nights as needed.
•	Must be able to successfully pass a background check.
•	Must present an overall professional appearance and report to work in appropriate uniform. 
•	Must be ABC certified before starting work. 
•	Must be able to speak, read and write English.

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.
Dover Downs, Inc. is an equal opportunity employer.