Customer Service Representative - Full-time / Part-time

Looking for customer service representatives.

This is a contract opportunity - going until the end of September.

Qualifications:

• Call center/customer service experience
• Knowledge of Microsoft Outlook
• Skin care knowledge preferred

Job Description:

This critical role requires an individual to deliver exceptional client service and to be a team player. Routinely the first line of contact with consumers, the Client Service Representative (CSR) must exhibit patience, empathy, clear and respectful communication, and an innate ability to answer inquires via telephone, email or real time chat in a professional and polite manner.

The CSR will be required to educate consumers on the complete product line. The CSR will need to communicate internally both laterally and vertically to provide feedback on industry trends or identify product performance issues that require immediate attention.

Job Duties:

• Assist clients with having a beautiful experience with the brand by ensuring that each client receives a level of service that surpasses their expectations.
• Respond promptly and efficiently as the brand authority to inquiries via telephone, email, or live chat.
• Troubleshoot issues and educate clients on proper use, care and maintenance of devices.
• Guide clients through the warranty & returns process.
• Respond to online product ratings and questions via social media and e-commerce sites.
• Provide accurate feedback to consumer inquires in accordance with FDA and guidelines
• Work directly with appropriate team members and departments to resolve client concerns in a timely manner.
• Document, report, and communicate any emerging trends related to product performance or consumer acceptance
• Responsible for meeting call handling, quality and schedule adherence metrics.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.