Retail Fulfillment Lead, Full Time: Fox River Mall

Job Overview:

 

As an Omni Sales Floor Lead, you will be responsible for driving a selling and service culture that champions Omni-channel strategies and supports our My Macy’s initiatives through partnership with colleagues. You will collaborate with the store team to deliver results in a friction free shopping environment and through Omni activities. Perform other duties as assigned.

 

Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool.  Details on Macy's schedule options are available during the interview process.

 

Essential Functions:

 

• Oversee all fulfillment and in store pickup functions to ensure tasks are expedited and completed

• Participate in Omni Checkpoints to discuss & resolve the status of open aged orders and daily processes

• Process shippable returns and abandoned in store pickup orders

• Provide single voice to Ops/AP Manager, Receiving Team Manager, Merchandise Team Manager and My Shop Managers regarding daily activity

• Ensure that all fulfillment selling/Omni coverage shifts are filled and assist in training of new colleagues as needed

• Utilize daily fulfillment workload planner to ensure adequate scheduling and flex resources as needed

• Monitor dashboard/alerts to ensure timely completion of BOPS (Buy Online Pickup in Store) process

• Utilize reporting to ensure achievement of daily metrics (fill rate, Speed to Ship, BOPS Ready On Time, etc.)

• Provide an exceptional customer experience by ensuring the customer is always the priority

• Participating in other support functions as needed

• Assist and satisfy the needs of our in store and online customer

• Be proficient in SP Manager, myShip, handheld devices, POS and MPOS systems including Search and Send and BOPS

• Ensure all procedures, policies, and standards are understood and followed by colleagues

• Monitor resources and flex based on customer traffic patterns

• Perform all functions in an efficient manner, as directed by the People Leader

• Regular, dependable attendance and punctuality

 

Qualifications:

 

Education/Experience:

 

• High School diploma or equivalent required.

• A minimum of one year of experience in a sales related role required.

• Previous supervisory experience is preferred.

 

Communication Skills:

 

• Ability to effectively communicate and present information to customers, peers and all levels of management.

 

Mathematical Skills:

 

• Basic math functions such as addition, subtraction and calculating percentages coupled with ability to use mobile devices

 

Reasoning Ability:

 

• Self-starter, able to work independently and as part of a team and must have good time management skills.

• Demonstrates ability to build relationships and convert customers into a client.

 

Physical Demands:

 

• This position involves constant moving and standing.

• Involves standing a minimum of two consecutive hours.

• Involves lifting at least 30 lbs.

• May occasionally be involve stooping, kneeling, crouching, and climbing ladders.

• May involve reaching above eye level.

 

Other Skills:

 

• Ability to follow through on projects in a timely manner.

• Should be comfortable with the use of computers, mobile technology, and frequent use of RF equipment.

 

Work Hours:

 

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.

 

 

 

This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.