Collections Specialist

Collections Specialist

Key Responsibilities

• The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with dealers and sales.

Essential Functions

• Weekly and monthly reporting to direct supervisor
• Monthly Delinquency notices
• Processing monthly credit memos and the appropriate reporting
• High volume phone calls to assigned delinquent customers
• Manage customers on the shutdown report
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Provide excellent & considerate customer service to dealers and sales
• Internal and External customer interface
• Participate in team planning meetings
• Meet defined department goals and activity metrics

Required Skills

• 3-5 years High Volume corporate Collections experience.
• Knowledge of Billing and Collections procedures
• Accounts Receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Experience with QuickBooks a plus
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities