Inbound Customer Service Representative

Are you ready to take your career to the next level? Join us at PSCU!

Thrive in a rewarding career being part of a movement of giving back and helping others.

Shifts available are 2nd and 3rd shift with two consecutive days off. Competitive Hourly Wage plus...

• Unlimited Monthly Bonus Potential

• Earn $1.25 in Shift Differential for hours worked weekdays between 7pm & 3am

• Earn $1.25 to $1.75 in shift differential for working any hours on Sat & Sun

• Earn $2.00/hr Spanish Bilingual Differential Opportunity for those who qualify

Inbound Customer Service Representative

Join a company with a strong social purpose, and experience the credit union difference. Live the credit union philosophy of "People Helping People" by supporting their members with your exceptional customer service skills. Experience the personal difference you will make in someone's life.

What do we offer you?

• A warm and inviting work environment in a state-of-the-art, gorgeous campus with many amenities.
• A schedule that fits your life.
• Endless training opportunities where you can pursue learning, share knowledge, and perform at your best.
• A career where you have the ability to promote into new and exciting opportunities.
• Competitive wages, including shift differentials, and monthly bonus incentives.
• Comprehensive benefits plan with multiple options.
• Generous PTO, paid holidays, and sick time.
• 401(k) with company match.
• College tuition program.
• Full gym, free to all employees.
• Access to smoothie/coffee bar.
• Free coffee, tea, and fresh fruits daily.
• Fun company wide, family friendly events.
• No cold calls!

What are the role responsibilities?

In one of the most important roles in our organization, you will take inbound calls from credit union members and assist them with resolving account issues and financial inquiries. You will build rapport, provide excellent customer service, and help to impact people in a positive way.

What do we require?

High school diploma or GED.

Superior customer service skills.

Strong computer skills with the ability to navigate multiple systems/online applications.

What do we prefer?

Six months general customer service experience.

Financial services experience.

Who is PSCU?

PSCU is a not-for-profit organization that supports a people-first philosophy. We are a credit union service organization (CUSO) and a true cooperative partner for our credit union Owners. We help our Owners provide financial solutions to enhance their member's lives and protect their financial assets. PSCU is built on a foundation of volunteerism and community. The real value and success of PSCU is defined by the success of its Owners and how well PSCU serves its credit unions and their members.

It's not what we do - it's why we do it. Be a part of helping credit union members build a better financial future.

Our corporate value statements represent PSCU's commitment to providing the highest quality service to our member-owners. By practicing these values, we continue to meet the challenge of being a leading service provider in the credit union industry.

• Service Excellence - Exceeding expectations in every interaction.
• Passion - Boundless enthusiasm to be THE best.
• Leadership - Engaging, influencing, and inspiring others to accomplish our mission.
• Trust - Keeping the promises you make to others, and to yourself.
• Innovation - The relentless pursuit of better ways.

PSCU is a drug and smoke free workplace

To learn more about opportunities and what it's like to work at PSCU follow us on our Facebook Careers page

Our corporate value statements represent PSCU's commitment to providing the highest quality service to our member-owners. By practicing these values, we continue to meet the challenge of being a leading service provider in the credit union industry.

• Service Excellence - Exceeding expectations in every interaction.
• Passion - Boundless enthusiasm to be THE best.
• Leadership - Engaging, influencing, and inspiring others to accomplish our mission.
• Trust - Keeping the promises you make to others, and to yourself.
• Innovation - The relentless pursuit of better ways.

PSCU is a drug and smoke free workplace

To learn more about opportunities and what it's like to work at PSCU follow us on our Facebook Careers page