Call Center Service Representative

Job Description

People's United Bank was ranked #1 Best Employer of U.S. Banks by Forbes in 2018, which is a testament to our commitment to our employees and culture.

Hours/week: 40

Schedule: 1st Shift - Mon., Tues., Thurs., Friday 10:00am - 7:00pm Saturday 8:00am - 4:30pm

This position is responsible for resolving customer questions, complaints and requests via the telephone or e-mail adhering to internal policies and procedures and utilizing working knowledge of the organization's products to meet department productivity and quality standards.

Continually develops and maintains working knowledge of internal policies, procedures and products.

Receives inquiries from customers by telephone or e-mail and communicates response effectively.

Utilizes automated systems to log and retrieve information.

Processes customer requests including bill payments, transfers, special handling and problem resolution.

Investigates and resolves or reports customer problems. Identifies and escalates difficult customer situations to the appropriate party.

Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.

Employment Type

Full Time

Job Requirements

High School diploma or equivalency required.

0-2 years relevant experience.

Additional Job Requirements:

Effective verbal and listening skills to provide courteous and professional customer service. Ability to remain calm and courteous when handling difficult calls and requests.

Ability to develop and maintain working knowledge of the organization's products and services.

Effective PC skills including, electronic mail, intranet and industry standard applications. Ability to learn to use additional applications as necessary. Ability to use phone system effectively.

Ability to work well in a team environment.