Billing Clerk

Position summary:

Prepares customer billing/invoices using a proprietary system that electronically collects completed service ticket information.

Essential duties:

• For assigned workload, continuously monitor the billing system for completed service tickets ("billing input")
• Verify that the billing input is actionable:
• Maintain repository of current quotes and other documents necessary to apply correct pricing and commercial commitments to bills, and to format bills according to customer requirements
• Prepare supplementary schedules (Excel or Word) required to accompany bills
• Monitor service ticket and bill volumes to ensure that billing is performed on a regular and timely basis
• Report billing process bottlenecks to service locations
• Prepare credit memos
• Respond to e-mail or telephone billing inquiries from service locations, including copying documentation and summarizing data on spreadsheets
• Maintain electronic and paper billing files
• Assist Corporate Collections team in researching billing issues, including copying documentation and summarizing data on spreadsheets

Working Environment:

• Office Environment

Educational requirements:

• High school diploma or equivalent
• 1-3 years billing experience with an automated billing system
• Proficient with MS Outlook, Excel and Word
• Proficient in English

Skills and experience:

• Ability to 10-key
• Attention to detail
• Ability to work collaboratively with a team
• Customer service orientation