Overnight Member Services Representative Closer - Full-time / Part-time

We are seeking an Overnight Member Services Representative/Closer to join our EPIC team!

As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Some of your responsibilities will include:

Customer Service/Front Desk Activities:

• Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.

Member Accounts:

• Utilize company computer system to assist with new memberships, membership cards, change of address and billing or payment questions.
• Handle sensitive and confidential member information and agreements.

Club Cleanliness:

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping, trash removal, cleaning windows and mirrors, and re-racking weights.
• Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guest.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and shower area cleaning and stocking.

Qualifications:

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Customer service experience preferred.

Physical Demands:

• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

What we offer:

• Great growth opportunities - we are a dynamic and growing company!
• Medical, Dental and Vision insurance benefits (Full Time positions only).
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• FREE Black Card Membership!

EOE