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in New York, NY

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Hours Full-time, Part-time
Location New York, NY 10007
New York, New York

About this job

PEAK6 is a leading investment firm headquartered in Chicago. More than 20 years ago, we were one of the first firms to develop sophisticated proprietary technology in our trading business. Today, we leverage our technical ingenuity and operational ability across a number of investment areas, spanning early- to mid-stage growth capital, operational control, trading, and sports management, with an eye toward providing value to the customer. Over the years, we have built and operated several leading financial technology firms and today our team includes a digital wealth clearinghouse, an outsource provider of flood insurance, a Premier League soccer team, a value investment arm, an incubation lab, and more.

As a member of the Infrastructure team at PEAK6, you'll have a big impact on the firm. You'll work across all our different businesses and have genuine opportunities to shape the future of our growing new team in NYC. This is a role for someone with expertise in support with Windows and Macs, loves a fast paced environment, and wants to be a part of a new growing team. This role will report to the Chief People Officer.

You'll be responsible for:

  • Being the face of the Infrastructure team as primary support for most end user technologies within the firm.
  • Providing exceptional customer service via phone, IM, email and desk side support.
  • Maintenance, patching and upgrades of all PEAK6 end user technology, including workstations, notebooks, mobile devices, printers, VOIP telephony, and software of all kinds.
  • User account management through Active Directory, Group Policy, SCCM and more.
  • Evaluating and implementing new technologies for adoption within PEAK6 or its subsidiaries.
  • Various facility-based responsibilities, with some examples being, stocking the kitchen, picking up and sending packages, and acting as secretary when necessary.

You'll gain loads of experience in this role but before you do, you should have:

  • 2-4 years of experience in Service Desk, Desktop Support, or other end user facing technical support role.
  • Prior customer service experience.
  • An enthusiasm for technology and for helping others succeed.
  • Expert level Operating Systems knowledge, primarily Windows 10 and OSX.
  • Ability to learn quickly, both self-guided and in more formal teaching moments.
  • Excellent written and verbal communication skills.
  • Strong independent work ethic with ability to work as part of a team as well.
  • Willingness to re-prioritize work appropriately and act with agility.
  • Analytical problem solving and independent research skills.
  • Ability to lift up to 50 lbs.
  • Windows deployment experience with SCCM/MDT is a bonus.
  • Hardware (Dell), Microsoft, or other technology certifications bonus.
  • General knowledge of virtualization technologies, enterprise networking, Windows/Linux server administration and/or Information Security practices is a bonus.

All of our engineers have these traits. You should, too.

Motivation Collaboration Curiosity

Integrity Adaptability Ingenuity

Life at PEAK6

We want you to like coming to work so we work really hard to make your job fun and different from any other.

As a PEAK6 Desktop Support Engineer, you can enjoy:

  • Generous medical, vision and dental plans
  • Matching 401(k) programs
  • Adoption assistance & family leave
  • Sabbatical program
  • Speakers Series
  • Free gym on the floor with Sauna
  • Annual PEAK6 Party
  • Tuition reimbursement
  • Birthday gifts
  • Charitable matching gift program

Learn more about our culture on our website at peak6.com/culture