HCM Support Specialist - Full-time / Part-time

Position Summary:

Responsible for providing accurate and timely HCM support, while going above and beyond in assisting our clients.

Position Duties / Essential Job Functions:

• Providing client HCM support: (70%)
• Answering customer inquiries and concerns, payroll questions, software-related troubleshooting, client education, etc. via phone and payroll portal.
• Ability to teach internal and external customers to use the payroll, benefit and timekeeping software.
• Accurately setup of Salesforce inbox cases and providing timely responses to clients (all e-mails, faxes, Salesforce.com case documentation and customer support required).
• Responding to follow up case related emails from clients or other staff to resolve issues.

• Making corrections to payrolls and/or running additional payroll processes to prepare for month, quarter and year-end processing.

• Making timely company changes: (20%)
• Miscellaneous administrative responsibilities including: (10%)
• Completing New Hire reporting for all applicable states
• Preparing and/or teaching clients to create custom reports such as transmittals, GL's, custom reports, etc.

• Preparing workers compensation audits

• Other projects or duties as set forth by team leader and/or supervisor

Qualifications:

• Past payroll experience is a plus.
• Proven customer service skills required.
• Intermediate or Advanced Microsoft Office skills particularly Excel and Word. The ability to learn and use Salesforce.com and iSolved as well as different internet browsers is required.
• Effective, professional and customer-focused verbal and written communication skills are required.
• Fundamentals of Payroll Certification or CPP certification a plus. Candidate will have the opportunity to complete these certifications after 1 year of employment.
• 45 wpm typing and strong 10-key calculator skills required.

Personal Attributes Required:

This position requires an individual who is service oriented and able to handle many different types of situations with professionalism and with the client's perspective in mind. This person must be detail-oriented and be able to maintain a high degree of accuracy, urgency and confidentiality. This person must have a professional appearance (i.e. grooming and dress consistent with our desired corporate image) and effective interaction and collaborative skills. This person must demonstrate a positive, welcoming and professional manner in person, on the telephone and through email to all customers. The person is willing and able to research payroll, benefit and/or tax issues and problem solve quickly as well as learn from their research. This person has the ability to positively handle stress and multiple priorities while completing all tasks within set time constraints.

Essential Physical / Mental Requirements:

This position typically works in an office environment and not subject to excessive physical demands. However the ability to sit, answer phones and type for extended periods of time is required.

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the Company. All requirements are subject to modification at any time for any reason at the Company's sole discretion.