Service Adviser- Principle Toyota Memphis - Full-time / Part-time

Are you ready for a new career? Do you want to work with a company that is changing the auto industry?

At Principle Auto, we live to provide exceptional care. Demand for automobiles is a constant in our economy. If you believe in our mission, have a passion to work in an environment that defines excellence, want to work with some truly remarkable people, and want to be part of something special and unique, we want you on the Principle Auto team.

Headquartered in San Antonio, TX, Principle Auto manages a number of automotive dealerships in Texas and Tennessee. We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward-thinking. Principle Auto is looking for remarkable people who want to revolutionize the auto industry and give our customers the car-buying experience they deserve. Our empowering, people-centric culture attracts the brightest thought-leading individuals who yearn to deliver incomparable customer experiences. Our people are our greatest asset. We promote and develop individual strengths, grow our associates personally and professionally, and live our values. Together, we can make a difference.

Job Description: The Assistant Service Manager is a front line associate who is a liaison between the customer and the technician. They assist the customer with taking care of their vehicle, writing the repair order, facilitating the servicing and walking the customer's vehicle through the entire service process.

Characteristics for the Ideal Candidate:

• Excels in communication skills.
• Works best in a fast-paced environment.
• Has a high energy level combined with a consistent positive attitude.
• A high attention to detail combined with the ability to work quickly.
• Enthusiastic presence and ability to smile constantly while with customers.
• Always conduct yourself ethically and treat each customer and fellow associates with respect.
• Ask yourself everyday: "If I were a customer, what would I want?" Then do your best to provide that kind of solution for your customer at every opportunity.
• ADP experience is a plus.
• Proficiency in Microsoft Office.

Assistant Service Manager Responsibilities:

• Greet service customers upon arrival
• Effectively document service concerns
• Ability to initiate automotive service and repairs by ascertaining performance problems and service requests
• Coordinate with Certified Technicians to address service concerns
• Communicate with customers throughout the service process
• Must meet and exceed service goals set by management
• Exceed the customer's expectations as to the overall service experience

Principle Auto Requirements:

• Bachelor's degree preferred.
• Must be proficient in English.
• Professional personal appearance.
• Ability to work comfortably with the public.
• Good oral communication skills.
• Clean driving record.
• Valid state of residence driver's license.
• Required to pass a drug test and background check.

Principle Auto maintains a strong policy of equal opportunities for all associates and applicants of employment. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age over 40, marital status, disability or citizenship as well as other classifications protected by applicable federal, state or local laws. EOE