Claims Support Representative - Full-time / Part-time

Support internal and external customers by responding to claims file inquiries, escalating issues as necessary, maintaining accurate documentation and following established guidelines to ensure alignment with corporate objectives and achieve department success.

Primary Responsibilities

• Provide claims customer service support by answering inbound calls as needed, responding to basic claims file inquiries and escalating issues to appropriate claims staff to contribute to customer satisfaction and effectiveness of service
• Assist in claims handling by gathering and evaluating relevant information, mailing claims items, maintaining accurate documentation, tracking claims files and resolving outstanding issues to ensure alignment with corporate standards and government regulations
• Support internal and external customers by processing and balancing check registries, understanding claims processes and procedures, following established guidelines and identifying opportunities for process improvement to align individual performance with department objectives
• Communicate claims file status and details by sharing relevant information with claimants, insured parties, vendors, specialists, agents and other employees as needed and verifying data to support delivery of effective customer service
• Cultivate claims support skills and knowledge by seeking advice and guidance of peers and

participating in cross-training as required to learn additional processes and increase personal

effectiveness

• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Required Qualifications

Education: High School Diploma/GED

Experience: 1 year relevant experience

Preferred Qualifications

Experience: Experience in the insurance industry or a call-center environment

Preferred Knowledge

• Working knowledge of basic computer hardware and software, Microsoft Office Suite and database systems
• Principles and processes for providing customer service including meeting quality standards for services and evaluation of customer satisfaction
• Working knowledge of industry best practices and policies

Preferred Competencies/Skills

• Identify and locate information and facts which are necessary and relevant for the purposes of evaluating a claim
• Assume a methodical approach to evaluate situations
• Manage and prioritize competing responsibilities concurrently and effectively
• Provide personalized and quality service to meet the expectations of internal and external customers
• Effectively manage one's own time
• Complete tasks attentively and thoroughly with attention to detail
• Utilize established procedures to guide decision-making
• Maintain a professional, poised and positive demeanor
• Willingness to assist others beyond the call of duty

QBE Cultural DNA

Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) - because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviors that link to our cultural elements:

• We are customer-centered
• We are technical experts
• We are diverse
• We are fast-paced
• We are courageous
• We are accountable
• We are a team

All employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices

Work environment

Travel frequency: N/A

Physical demands: General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

To successfully perform this job, the individual must be able to perform each essential job

responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Number of Openings:

0

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.