Service Coordinator

Pridestaff is in need of a Service Coordinator!!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Productivity, and Quality

• Overall office responsibilities including answering phones in Service Department office, responding to customer inquiries, assisting service technicians as needed by issuing purchase order numbers, work order numbers, etc.
• Utilize the American Contractor Work Order Module to track and manage purchase orders
• Track shipping of parts and materials needed for service work orders and construction jobs
• Track and manage return on unneeded or defective parts and receipt of credit for the return
• Prepare quotations and estimates for customers
• Work with the Service Coordinator to schedule and dispatch service technicians as needed to meet customers’ needs.
• Assist Compliance Department with data entry, preparation of report binders, etc.
• File work order invoices and other work order related documentation.
• Assist accounting with billing (mailing invoices, etc.) as needed
• Maintain and update service quote log for quotes that are generated.
• Assist with processing timecards for service technicians as needed.
• Work on various projects under the direction of the Service Coordinator to further facilitate customer satisfaction, service technician support and overall department professionalism and organization.
• Keep inventory of office supplies and reorder as necessary
• Work in collaboration with the Service Coordinator to strategically target non- customers and use the marketing tools available within the department to increase presence in the assigned areas.

Customer Contact

• Assist with customer questions and problems as appropriate.
• Make decisions based on customer needs, desires, and expectations up standards, not on personal preferences, style, or theory.

Financial

• Purchase materials for service work order jobs
• Issue purchase orders to vendors and keep track of orders to ensure their proper and timely delivery and accurate pricing.
• Assist with preparation of billing packets for service department work orders.
• Respond to/research questions related to work order invoicing.

Misc

• Maintain a systematic and organized desk, which will allow other staff to seamlessly take over in the SCA's absence.
• Follow through on commitments
• Provides support to Service Coordinator’s
• Report to work at the scheduled time and seldom be absent from work.
• Complete work in a timely, accurate, and thorough manner and be conscientious about assignments.
• Perform all other duties as requested by the Service Director

Compensation / Pay Rate (Up to): 16.00