Shared Services Coordinator - Full-time / Part-time

The Indirect Retail Sales Agent engages customers primarily in person in a partner retail environment to provide information about Optimum products and services. Achieves sales objectives by identifying needs and selling services.

• Demonstrates a strong passion for selling Company products and services
• Meets and exceeds sales targets
• Provides quality internal and external customer service by representing the Company in a consistently courteous and professional manner. - Demonstrates analytical proficiency and diagnostic skills in resolving customer issues on first contact, including exercising empowerment (taking ownership), and appropriate follow-through
• Performs all work-related tasks in a manner that follows all Optimum policies and procedures in a multi-product environment.
• Assists other Retail Sales Agents and Managers as required
• Serves as a mentor to other team members, providing instruction, support and direction
• Communicates with other departments to troubleshoot system problems
• Determines customer needs and educates customer in order to sell or upgrade services Processes customer payments accurately and balances daily transactions according to established cash management procedures
• Collects delinquent accounts
• Demonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account history
• Exercises positive and cooperative behavior that promotes teamwork
• Provides input and suggestions related to process improvements
• Demonstrates proficiency in Customer Engagement, fostering an environment of continuous improvement.
• Delivers exceptional customer service by providing the overall value, features and benefits of all products and services offered by Optimum.
• Promotes and represents the Optimum brand in all customer interactions.
• Maintains a respectful and professional behavior, putting the customer first; creating experiences that enhance Optimum loyalty and enrich customer’s lives.
• Communicates customer feedback on current needs and trends to management.
• Demonstrates professional work ethic and adherence to all policies and procedures.

• Knowledge of sale techniques
• Bilingual Spanish is highly preferred.
• Excellent time management skills and effective decision making
• Excellent written, verbal communications
• Ability to multi-task and work in a fast paced, ever-changing environment
• Affinity for identifying and pursuing engagement opportunities, and ability to work in a performance-measured environment
• Ability to stand for long periods of time
• Work flexible hours, including evenings, weekends, holidays and overtime as required.
• Must be flexible and adaptable with schedule and able to travel to multiple work locations (within 35 miles)
• Intermediate knowledge of Microsoft application
• High School diploma or equivalent
• Internal applicants with demonstrated strong performance in sales roles are preferred
• Must be able to work 11-8pm-Monday,Thurs,Friday, Sat and Sunday-shifts validated

We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug‐free and smoke‐free workplace.