Customer Service Representative

BASIC PURPOSE:
Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company’s day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The Customer Service Representative is responsible for maintaining a clean and visually appealing food mart that is well stocked with a variety of quality food and beverage options.

ESSENTIAL FUNCTIONS:
Welcome and make eye contact with all customers when they enter the store (Ex. “Welcome to Chevron”)
Represents the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with customers
Offer current promotional items to all customers
Offer credit card application and information to all customers
Stock and maintain all displays and coolers 
Ensure that all prices are displayed correctly for each product
Make sure all damaged and expired items have been removed from the shelf 
Keep the food and beverage area clean, neat, and well stocked with all necessary items
Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature
Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages
Accurately conduct all cash, debit, credit transactions on cash register (POS). 
Preform simple math calculations. 
Make sure all money is dropped in the safe according to company policy and procedures.
Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser).
Removes and disposes of trash and debris outside/inside. 
Sweep and Mop floors.
Clean station restrooms.
Performs all other duties assigned.

JOB QUALIFICATION REQUIREMENTS:
Must be able to work any shift, Sunday – Saturday 
Must be able to effectively communicate 
Must demonstrate effective verbal communication skills and have excellent follow through.

Knowledge/Experience:
High school diploma or equivalent preferred 
Some customer service experience preferred
Adaptability, multi-tasking and sound decision making abilities are required
Computer proficiency required

PHYSICAL AND VISUAL ACTIVITIES:
Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or repeated standing, walking, climbing, stooping, kneeling, crouching, and lifting of materials. Frequent lifting, grasping, and carrying materials and equipment up to 50 lbs. Proficient hand/eye dexterity is essential to operate cash register (POS) and to stock displays and coolers. Must be able to communicate well enough to receive instructions and provide information to others. Must be able to work inside and outside in all types of weather.