Full-Time Stockroom Operations Lead

Increases customer loyalty, enhances the in-store experience and creates a positive shopping environment for Kohl’s customers. Uses the latest technology to guide the operations team to be flexible, fast and accurate.

ACCOUNTABILITIES

• Delivers the highest level of customer service supporting Kohl’s "Yes We Can" culture through effective problem solving

• Ensures customers receive excellent service by accurately and efficiently processing both in-store replenishment items and online orders

• Evaluates and assesses workforce needs, able to lead work efforts and direct team members

• Advocates and executes all Kohl's customer service programs

• Follows Kohl's best practices and standards

• Effectively uses Kohl's tools and technology to plan, communicate and share information with team members

QUALIFICATIONS

REQUIRED

• Ability to lift 50 pounds on an occasional to frequent basis

• Ability to spend up to 100% of work time standing or moving about the departments within the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis

• Adherence to Kohl's policy and procedures is required

• Regular attendance

• Self motivated and ability to problem solve

• Effective verbal and written communication skills

• Basic math and reading skills, legible handwriting and attention to detail

• Ability to work as part of a team and interact effectively with others

PREFFERED

• Prior retail experience

• Comfortable with the use of technology consistently while performing the required tasks