Front Desk Manager - Atria Crestavilla - Full-time

Responsibilities

The Front Desk Manager manages and supervises all front desk and driving staff. This individual is also responsible for greeting residents and visitors, as well as serving as the single point of contact for all resident complaints and service requests.

• Schedule and supervise direct reports.
• Responsible for recruiting, hiring, training, evaluating, and coaching assigned staff in accordance with Company guidelines.
• Serve as the point of contact for all resident requests and telephone calls, except for emergency requests and calls.
• Direct assigned staff to ensure the timely coordination of services for residents and their family members; tasks to coordinate include, but are not limited to, dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater and movie tickets, and transportation services; follow up after services are rendered to confirm that they were satisfactory.
• Ensure that assigned staff maintain extremely high standards of customer service; tasks include, but are not limited to, meeting with all new residents and, when appropriate, their family members within 48 hours of arrival to explain concierge services, tracking residents’ and family members’ concerns and complaints, and immediately making Department Directors aware.
• Ensure that the front desk staff are knowledgeable and able to answer questions regarding local stores, attractions and services.
• Ensure that the lobby area and first floor common areas and restrooms are clean and welcoming at all times.
• Coordinate the community’s transportation schedule.
• Answer residents’ needs and requests, answer phone calls, take messages, transfer calls, and demonstrate excellent phone and interpersonal skills.
• Provide resources for technology assistance, installation of computers, televisions, or other electronic devices.
• Arrange for business services such as faxes and express mail services.
• May drive Company vehicle from community to social and other various destinations (only if required by community).
• Available to cover staffing when needed.
• May perform other duties as needed and/or assigned.

Qualifications

• One (1) to three (3) years of related experience; High School diploma or General Education Degree (GED); or equivalent combination of education and experience.
• Experience in a supervisory capacity, including directing a department, training, coaching, and mentoring staff.
• Basic First Aid and CPR certification where required.
• Must successfully complete all Atria specified training programs.
• Knowledgeable of computers, internet, and software applications.

Overview

What’s the difference between a job and a meaningful, rewarding career? The people you serve. When you work at Atria, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life.

Atria Senior Living is a leading operator of independent living, assisted living, supportive living, and memory care communities in more than 225 locations in 27 states and seven Canadian provinces. We create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them continue making a difference in our world.

Atria is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law. Atria will not tolerate harassment or discrimination based on any of these protected classifications.