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in Allentown, PA
Customer Service Representative - Full-time / Part-time
Hours | Part-time, Full-time |
---|---|
Location | Allentown, PA, United States Allentown, Pennsylvania |
About this job
We are Aaron’s - an industry leader in the sales
and lease-to-own retailer known for quality brand names and superior customer
service. We provide our team members the opportunity to reach their full
potential in a team-oriented, high-energy, recognition-based environment with
competitive pay and benefits. This is much more than a job – It is a career
with purpose.
Aaron’s Customer Service Representatives drive sales by providing a welcoming, supportive customer experience unmatched in our industry. They help bring our customers one-step closer to their goals of ownership and are critical to the success of our stores. As a Customer Service Representative, you will support in-store, telephone, and direct marketing sales, assist with merchandising, and process renewal payments.
Skills for Success
Customer Service Representatives thrive in a fast-paced environment and are
positive and professional problem-solvers motivated to do whatever it takes to
help our customers achieve their goals. Customer Service Representatives can
connect and relate well to people, listen attentively, explain things simply
and easily. Like all Aaron’s team members, they share our purpose and passion
for making a real difference in the lives of others and the rewards that come from
creating strong personal connections for life.
The Work
· Assist customers on the showroom floor
· Accept and process customer payments
· Direct customer opportunities to the Sales Manager as it relates to service and sales
· Maintain the appearance and organization of the customer transaction counter
· Assist in the maintenance of the showroom including but not limited to cleaning, organizing, and organizing merchandise
· Maintain regular mailing campaign to drive revenue and partner with sales manager on sales campaigns
· Input customer information for new lease agreements purposes
· Update customer information and account statuses
· Answer incoming phone calls and route to the appropriate team member
· Meet and exceed daily, weekly and monthly sales goals
· Process order forms and references
· File and maintain customer folders and customer files
· Any other reasonable duties requested by management
Requirements
· At least 18 years old
· Ability to work schedule of hours varying from 8 am to 9 pm
· •High School diploma or equivalent preferred
· Strong organizational and communication, both verbal and interpersonal skills
· High energy with the ability to effectively perform all functions of the store and multitasking effectively
· Ability to assist with lifting up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
· General product knowledge preferred
· Maintain a professional appearance
· Proficient computer skills and telephone etiquette
· Strong sales skills in person and via telephone
· Uphold the Aaron’s Brand and protect company assets
· High level of energy in the workplace
Rewards
Team members enjoy access to career training and advancement opportunities, and
rewarded with competitive compensation and a comprehensive benefits package,
which includes:
· Paid time off including vacation days, sick days and holidays
· Medical, dental & vision insurance
· 401(k) plan with company match
· Flexible spending accounts
· Life insurance
· Disability benefits
· Stock Purchase Plan
· Team Member purchase discounts
About Aaron’s
At Aaron’s we provide sales and lease-to-ownership specialty items relating to
furniture, consumer electronics, home appliances, and accessories through its
more than 1,800 Company-operated and franchised stores. Our customers shop at
Aaron’s for the same reason you should choose us for the next step in your
career – our ability to influence people’s lives. We help people “OWN IT”, and
if you are looking for a company with the passion and dedication to make a difference
in the lives of customers and team members alike, join us today.
Aaron’s is committed to creating a diverse work environment, celebrates our
team members’ differences, and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without
regard to race, color, pregnancy, religion, sex, sexual orientation, gender
identity, national origin, age, disability, Veteran status, military duty,
gender expression, genetic information, or any other protected class.
Aaron’s is an Equal Opportunity Employer.