Manager, Franchise Operations - Full-time

Responsibilities

MFO relationship with franchisee drives revenue through engagement in WHG programs and services that yield top line revenue (i.e. Revenue Management Services, Signature Reservations).  The MFO relationship has a direct impact on the retention of rooms.

• Responsible for WHG effort to expand revenue generation opportunities, drive growth and performance (RPI) while improving quality performance and increasing customer satisfaction (OSAT) for a portfolio of hotels
• Assist the RDFO with problem resolution, onboarding and retention for their portfolio
• Manage front line efforts to drive franchisee satisfaction
• Assist with recommendations to impact financial goals and operations

• Understand market conditions impacting hotel operations and performance with the ability to identify, recommend and assist in implementing revenue generating opportunities
• Influence and inspire franchisee to engage in the brand and WHG initiatives
• Recommend improvement actions that will drive guest reviews of quality and guest satisfaction
• Identify key opportunities for the hotels to drive participation and engagement in the Wyndham Rewards loyalty program
• Continuously learn new initiatives and stay current with industry trends and transfer this knowledge to the franchisees to enhance our value proposition
• Train and mentor other field team members as needed
• Cultivate effective relationships with franchisees, general managers, WHG associates and acting as a champion for WHG culture.

• 2 to 4 years of progressive experience in a hotel or a related field required, preferably, property and corporate management experience. 4 year college degree (Preferred)
• Multi-property experience
• Industry certifications (Preferred)

• Position entails exposure to interior and exterior hotel property environments inclusive of the multilevel properties, inclement weather (i.e. stairs, onsite restaurants, pool and exercise facilities, etc.)
• Seamless continuation of work while traveling on company business (i.e. conduct work using mobile devices, from hotels, while at trade shows, and/or across varying time zones when necessary)
• 90 % travel with flexible work schedule
• Work under pressure with extended hours/days when required, in order to meet deadlines
• Must be able to independently prioritize and schedule multiple responsibilities
• This position requires the ability to stand and be on your feet for approximately 50% of the day
• This position requires the ability to sit and drive long distances for approximately 75% of the week
• Qualified candidates must be able to lift a minimum of 10 lbs.
• Excellent verbal and written communication skills required to effectively present material to various audiences
• This position requires the ability to bend, twist, squat, push/pull while inspecting properties