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in Oklahoma City, OK
Area/Department Supervisor OK- OKLAHOMA CITY Market
Hours | Part-time, Full-time |
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Location | Oklahoma City, Oklahoma 73132 Oklahoma City, Oklahoma |
About this job
JOB SUMMARY Increases customer loyalty, enhances the in-store experience, and creates a positive shopping environment for Kohl’s Customers.
JOB ACCOUNTABILITIES
· Executes workload and distributes tasks to support the customer experience
· Serves as leader on duty to ensure a positive and compelling customer experience
· Observes associate performance and provides feedback in partnership with Assistant Manager/Store Manager
· Delivers the highest level of customer service supporting Kohl’s “Yes We Can” culture through effective problem solving
Additional responsibilities based on specific supervisor role:
Sales Supervisor:
· Trains Associates on selling floor operation and best practices
· Executes department and fitting room recover and replenishment
· Identifies merchandising opportunities to increase sales while improving operations
· Ensures team merchandise fixtures and maintains non-promotional signs
Service Supervisor:
· Trains associates to maximize performance and customer experience
· Oversees daily functions of the Cash office (i.e. register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
· Maintains organization of the registers and service desk areas
· Supervises and assists in accurate and efficient processing of customers’ requests and transactions
Stockroom Operations Supervisor:
· Ensures accuracy of paperwork, vendor returns, transfers, and all other merchandise handling functions
· Advocates and executes Kohl’s best practices including continuous flow, ad set, and merchandise presentation
· Ensures merchandise is prepped for merchandising process and sales floor is customer ready
· Maintains stockroom organization and other operation guidelines and inspects/maintains all equipment
QUALIFICATIONS
REQUIRED
· Effective verbal and written communication skills
· Basic math and reading skills, legible handwriting, and attention to detail
· Basic computer skills
· Ability to work as part of a team and interact effectively with others
· Ability to lift 50 pounds on an occasional to frequent basis
PREFERRED
· Prior experience in sales, customer service, or other work with the public
· Prior experience working with a team