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in Oklahoma City, OK

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About this job

JOB SUMMARY Increases customer loyalty, enhances the in-store experience, and creates a positive shopping environment for Kohl’s Customers.

JOB ACCOUNTABILITIES

·        Executes workload and distributes tasks to support the customer experience

·        Serves as leader on duty to ensure a positive and compelling customer experience

·        Observes associate performance and provides feedback in partnership with Assistant Manager/Store Manager

·        Delivers the highest level of customer service supporting Kohl’s “Yes We Can” culture through effective problem solving

Additional responsibilities based on specific supervisor role:

Sales Supervisor:

·        Trains Associates on selling floor operation and best practices

·        Executes department and fitting room recover and replenishment

·        Identifies merchandising opportunities to increase sales while improving operations

·        Ensures team merchandise fixtures and maintains non-promotional signs

Service Supervisor:

·        Trains associates to maximize performance and customer experience

·        Oversees daily functions of the Cash office (i.e. register and cash balancing, change           orders, authorizing voided transactions, supplies, over/short research)

·        Maintains organization of the registers and service desk areas

·        Supervises and assists in accurate and efficient processing of customers’ requests and transactions

Stockroom Operations Supervisor:

·        Ensures accuracy of paperwork, vendor returns, transfers, and all other merchandise handling functions

·        Advocates and executes Kohl’s best practices including continuous flow, ad set, and merchandise presentation

·        Ensures merchandise is prepped for merchandising process and sales floor is customer ready

·        Maintains stockroom organization and other operation guidelines and inspects/maintains all equipment



 

QUALIFICATIONS

REQUIRED

·        Effective verbal and written communication skills

·        Basic math and reading skills, legible handwriting, and attention to detail

·        Basic computer skills

·        Ability to work as part of a team and interact effectively with others

·        Ability to lift 50 pounds on an occasional to frequent basis

PREFERRED

·        Prior experience in sales, customer service, or other work with the public

·        Prior experience working with a team