Store Manager

The Store Manager will manage, direct and supervise the daily operations of store. He/ She will maintain a pleasant and courteous environment to customers and team members according to Company goals, policies, and procedures.

•	5+ years of experience as an Assistant Manager or Supervisor at a retail store.
•	Must be at least 21 years of age.
•	High School diploma or GED preferred.
•	Must be authorized to work in the U.S.
•	Must have a valid, infraction-free Driver’s License.
•	Ability to communicate effectively in English, both in written and oral forms is required.
 

•	Direct, supervise, and organize all daily retail operations of store according to Company policy.
•	Prepare and oversee proper and thorough preparation of necessary reports and paperwork by employees daily, weekly, monthly.
•	Maintain staffing (hiring and employee reorganization); create schedules to meet business needs and ensure excellent customer service.
•	Ensure that all state and federal labor laws/ regulations are adhered to; interact with Human Resources department on a regular basis to ensure compliance.
•	Maintain clean and polished appearance of store all areas of the store, both indoor and outdoor; make repairs as necessary.
•	Ensure all required marketing (posters, signage, etc.) are displayed appropriately.
•	Maintain professional conduct, display a positive attitude, and adhere to Dress Code policy at all times during work shifts, enforce Dress Code policy to employees.
•	Practice excellent customer service to everyone who enters the store, assist with purchases and up-sell items to increase store profitability (includes car washes).
•	Effectively utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, and credit card, etc.) to efficiently process customer transactions. Provide assistance/training to all store personnel in utilizing transactional equipment.
•	Adhere to and enforce proper cash handling procedures to prevent losses and enforce security controls established by Company (drive-offs, burglary, theft prevention, counterfeit bills, etc.).
•	Use, operate, clean, deep clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.). Provide assistance/training to all store personnel with food service equipment and maintenance.
•	Prepares bank deposits, transfers money to the designated Financial Institution, and accurately completes and files associated paperwork per Company Policy.  Change orders are immediately placed in a locked safe.
 


•	Ensure all Company assets are properly secured; funds are placed in a locked safe, required documents are store in its proper location per Company policy.
•	Post price changes of fuel on a daily basis, and ensures all other products have accurate prices posted daily utilizing computer-made signs and/or shelf tags.
•	Analyze daily sales and expense information, perform all other financial analysis to maximize sales/net profits and review profit/loss statements to assist in making recommendations to increase profit margins.
•	Receive supplies and products, verify orders received versus invoice data, physically place all ordered merchandise away in its appropriate location using the FIFO method; report invoice discrepancies to management.
•	Check codes on merchandise when received and periodically thereafter to ensure merchandise is not out-of- date; follow company procedures for removal/disposal and recording out of date inventory, keep all back stock organized (use the FIFO method).
•	Perform inventory duties, including following vendor check-in process, correct product pricing policies, and check/place codes on products according to policy.
•	Act in accordance with and enforce all local, state, and federal laws and regulations; conducting daily, weekly, quarterly and annual duties.
•	Documents all information pertaining to Incidents on appropriate company approved forms, corresponds with managers and HR.
•	Ensure the accurate and timely training of all new staff members. Utilize all training documentation for training employees, complete thoroughly, and file in employee’s training file; mail New Hire Paperwork accurately to company policy.
•	Ensure all new and existing store personnel are trained in all equipment operations/maintenance
•	Perform on-going and timely performance evaluations on store personnel. Consistently provide performance feedback to store personnel involving all duties per the job descriptions.
•	Actively resolve customer’s complaints through the customer care process, issuing refunds, exchanges, or voids in a timely and professional manner.
•	Interact with vendors on ordering, promotions, and deliveries. Ensure stock levels are maintained within Company guidelines.
•	Implement merchandising and service programs designed by management accurately and in a timely manner.
•	Other duties as assigned by Retail Area Manager.