Recruitment Coordinator - Full-time

Primary Responsibilities:

• Reflect the core values of The Neupauer Corporation, (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Answer each employment inquiry in a friendly, professional and knowledgeable manner.
• Develop and implement new recruitment strategies online and within the community.
• Schedule and conduct applicant interviews in an efficient and professional manner.
• Following the Home Instead Senior Care Standards conduct reference checks, criminal background and motor vehicle check and drug screens on all CAREGivers.
• Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
• Schedule and conduct CAREGiver orientation and all training including training required to meet Home Instead® Standards and Pennsylvania Department of Health regulations.
• Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
• Evaluate and update all orientation and training materials as needed
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:

• Conduct client/CAREGiver introductions as needed
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Perform any and all other functions deemed necessary

Critical Numbers:

• Maintain at least 30 CAREGiver Applicants each month
• Conduct at least 20 interviews each month
• Hire at least 6 CAREGivers each month
• Achieve at least 85% PEAQ® CAREGiver satisfaction scores
• Maintain compliance with Home Instead Senior Care Training Standards

Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver's license
• College Degree and previous recruiting/hiring experience a plus

Supervisory Responsibilities:

• This position will be responsible for overseeing all of the functions performed by the CAREGiver staff during their first 90 days of employment

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by The Neupauer Corporation, (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends periodically as required
• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team
• Must demonstrate excellent organizational skills

Each Home Instead franchise is independently owned and operated.