General Manager - Full-time / Part-time

The General Manager (GM) is responsible for the overall operations, customer experience, sales performance and execution of brand excellence in a store. The GM is responsible for maximizing the sales and profits of the store. The GM must maintain an exceptional level of customer service by developing strong store team members and shift managers.

Responsibilities:

•	Understands and communicates the company’s mission and objectives.
•	Provides the direction, leadership and communication necessary to achieve sales results and operating plan goals for the store.
•	Recognizes and rewards outstanding performance of store team members
•	Strives for the ultimate in-store customer service experiences and impressions.
•	Ensures stores have adequate shift coverage at all times, while adhering to scheduling and labor guidelines.
•	Oversees the recruiting, hiring and training practices to ensure quality of store staff.
•	Follows all food safety, cash handling and operations procedures and policies and ensures that store team members are in compliance.
•	Trains new Team Members and Shift Managers on both front- and back-of-house policies and procedures.
•	Ensures that all productivity numbers, sales and budgets are consistently met, pays very close attention to the sales/costs and P&L goals.
•	Recognizes local market and builds sales through community involvement, catering and good will, putting Salem’s in a positive light.
•	Follows all recipes and ensures they are being used by staff, daily.
•	Maintains inventory logs.
•	Implements any changes or improvements set by marketing and or corporate office.
•	Works to increase sales over the past years’ sales.
•	Ensures all staff members abide by proper uniform guidelines.
•	Does proper walk through of the restaurant daily, addressing any and all issues, example: overall cleanliness of the restaurant, repairs and maintenance needs, food quality or inventory issues, employee or staff needs, and/or any item that will negatively affect your restaurant’s ability to serve your customers’ needs according to Salem’s Gyros and More standards.

Communication:

•	Diplomatically handles positive and negative situations with customers and/or employees without losing control or temper.
•	Follows up on all customer complaints and concerns within a reasonable amount of time.
•	Follows proper procedures for employee or customer incidents (ex. food poisoning complaint, employee/customer slip and fall, etc.).
•	Demonstrates great customer and employee relations through verbal and non-verbal communication skills, creating a positive and upbeat environment.
•	Communicates properly to the corporate office all issues and needs of the restaurant.
•	Stays up to date with state and health code guidelines while keeping proper documentation to follow up on.
•	Must talk with employees, solicit their suggestions, and positively correct their mistakes. Conversely, you must create an atmosphere where employees are willing and able to talk with you.
•	Must not let your ego dominate your interaction with employees.

Work Schedule:

•	Five-day (at least fifty-five hours) work week 

Qualifications:

•	Be at least 21 years of age.
•	Be able to communicate and understand the predominant language(s) of the restaurant’s trading area.
•	Have knowledge of service, food, and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions.
•	Must be able to work five days (55-60 hours) per week; must be available to work a variable shift (openings, mid-day shifts and closings) from week-to-week.
•	Must be willing to work holidays, as we are open 365 days a year.
•	Intermediate computer proficiency with Microsoft and POS software
•	Ability to stand, bend, reach scoop and regularly lift 30-40 lbs through-out assigned shift
•	Comfortable periodically working in temperatures ranging from 40° F to -10° F (walk-in cooler & freezer)