Key Holder - Full-time / Part-time

We are looking for friendly, customer oriented, and enthusiastic people to join the Costello's Ace Hardware team! As a company, we are dedicated to delivering an amazing shopping experience to every customer, every time! 

Job Functions 
•	Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction 
•	Be “customer ready” whenever you are on the stage/sales floor 
•	Recommend related items when appropriate and executes S.A.L.E.S. process 
•	Maintain awareness of all promotions and advertisements 
•	Execute the daily operational, day-to-day goals and priorities assigned by store management 
•	Assist in the training and development of peers 
•	Actively participate in daily huddle meetings 
•	Uphold merchandising and store cleanliness standards 
•	Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized 
•	Greet every customer you make eye contact with, anywhere in the store 
•	Know the proper way to answer the telephone 
•	Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor 
•	Advise store management of any pricing errors 
•	Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, and keys 
•	Ensure all shipments are packed out in its proper home and all overstock is away 
•	Partnering with store management, coach all store staff on inventory management best practices as they apply to each person’s job duties 
•	Partnering with store management help to train visual merchandiser(s) to maintain and update plan-o-grams throughout the store 
•	Review daily, W.E.A.D. (Walk Every Aisle Daily), appearance of in-store and window displays and end caps and oversee necessary changes to improve overall presentation 
•	Monitor all store transfers and expedite all outstanding transfers 
•	Responsible for opening and closing the store and securing all store assets 
•	Process damaged and defective goods in a timely and accurate manner 
•	Protect company assets by following all loss prevention procedures; train staff on same 
•	Maintain an open and positive relationship with store management team 
•	Address all safety concerns immediately 
•	Update store management team about the progress of the store and staff on a regular basis 
•	Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costello’s Ace Hardware 
•	Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly 


Physical Requirements 
•	Walking; Frequent; Flat surfaces from point to point
•	Standing; Constant; All work performed on feet
•	Sitting; None
•	Stooping; Frequent; To pick up cartons at floor level
•	Reaching; Frequent; To a height of 6 feet
•	Lifting; Frequent; Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
•	Hand Dexterity; Frequent; Must be able to use at least one hand to operate register and complete paperwork
•	Pushing / Pulling; Frequent; Move hand jacks from place to place
•	Carrying; Frequent; Up to 50 lbs., up to 10 feet, occasionally more
•	Climbing; In-frequent; Stairs in storage rooms; ladders
•	Vision; Constant; Read labels, recognize boxes, safety in working
•	Hearing; Constant; Safety signals

Costello's Ace Hardware is an equal opportunity employer.  

Experience

Management experience preferred. 
Retail experience preferred.