Helpful Sales Associate (OR) - Full-time / Part-time

*Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation.  The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling.  Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

About Hardware Express:

We are a local business with three generations of family working together alongside our fellow employees, serving the communities in which we live. We began in 2001, new to the hardware industry, with two stores totaling 12,000 square feet; one in Redding and one in Anderson. We added a third 6,000 square foot store in Shasta Lake that same year. Since then, we have tripled our square footage of retail space in the Greater Redding market and expanded into Oregon. We own and operate a 20,000 square foot store in Coos Bay near the beautiful southern Oregon coast.

At our Ace Hardware stores, we are dedicated to being people oriented. We have many responsibilities, but the most important responsibility is to provide the very best customer service possible.

Job Summary:
Greets, listens and helps every customer available to obtain merchandise desired. Also, receives merchandise, totals bill, accepts payment, and makes change for customers in retail store by performing the following duties.
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.
·	Stocks shelves, counters, or tables with merchandise.
·	Sets up advertising displays or arranges merchandise on counters or tables to promote sales.
·	Stamps, marks, or tags price on merchandise.
·	Obtains merchandise requested by customer or receives merchandise selected by customer.
·	Answers customer's questions concerning location, price, and use of merchandise.
·	Totals price and tax on merchandise (including any discounts) purchased by customer to determine bill.
·	Accepts payment and makes change.
·	Wraps or bags merchandise for customers.
·	Cleans shelves, counters, or tables.
·	Assemble items for sale

Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
·	Customer Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Respond to requests for service and assistance; Meet commitments.
·	Interpersonal - Focus on solving conflict, not blaming; Listen to others without interrupting; Keep emotions under control.
·	Oral Communication - Listen and gets clarification; Respond well to questions.
·	Team Work - Balance team and individual responsibilities; Give and welcomes feedback.
·	Quality Management - Demonstrate accuracy and thoroughness.
·	Ethics - Work with integrity and ethically.
·	Organizational Support - Follow policies and procedures; Support organization's goals and values.
·	Attendance/Punctuality - Consistently at work and on time.
 
·	Dependability - Follow instructions and management direction; Take responsibility for own actions.
·	Initiative - Look for and takes advantage of opportunities.
·	Judgment - Make timely decisions.
·	Professionalism – Treat others with respect and consideration regardless of their status or position.
·	Safety and Security - Observe safety and security procedures; Use equipment and materials properly.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or
training; or equivalent combination of education and experience.
Language Ability:
Ability to read, comprehend and write simple instructions, short correspondence, and memos.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions,
and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to respond to and solve problems.
Computer Skills:
To perform this job successfully, an individual should have knowledge or have the capacity to learn Eagle for
Windows Point of Sale and Inventory Management Software and Internet Explorer.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed; work near moving mechanical parts; work in high, precarious places; fumes or airborne particles; toxic or caustic chemicals and outdoor weather conditions. The noise level in the work environment is usually moderate.

Physical Demands:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job responsibilities may change based on the needs of the business.