Customer Service Manager

NEVER UNDERESTIMATE THE POWER OF THE TOGA!

As a top international pizza chain in business for more than 50 years, Little Caesars offers tremendous career opportunities. As a family owned company, we take an active interest in the professional growth of our team members. This personal approach to career development allows our work force to feel recognized and rewarded.

Our mission is to be the best take-home pizza chain by exceeding customer expectations with extraordinary value, great tasting products, and outstanding people.

The Restaurant Assistant Manager works productively and supervises restaurant Colleagues to ensure they perform their jobs responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.

Duties:

• Serves customers correct and complete orders within the service time goals, according to the HOT N READY® Promise, the Priority Guidelines, the telephone and front counter station procedures and if necessary, the Remedy Process.

• Prepares and ensures consistent, high quality products are served to customers as described in the Little Caesars Orientation and Training Handbook and as shown on the job station helpers. Displays the proper image and follows Little Caesars policies, procedures and standards for conduct as outlined in the Little Caesars Orientation and Training Handbook.

• Leads and trains cashiers to provide incredible customer service to every customer. 

• Provides direction and feedback to Colleagues and follows up by coaching/counseling to ensure job duties are performed and all Little Caesar standards, procedures and policies are achieved. Performs the tasks associated with food, paper, labor, and utility cost controls and monitors shift activities to ensure compliance.

• Completes all daily paperwork neatly and accurately as described by the Operations Guide or as directed by management.

• Follows all procedures associated with opening and closing the restaurant, appropriately handles unexpected occurrences, and notifies appropriate parties in a timely fashion.


The Customer Service Manager must:

• Have previous experience in restaurants, retail or a position involving customer contact is preferred. Be at least 18 years of age.

• Possess a high school diploma, or equivalent, and possess basic math skills. Possess excellent verbal communication and interpersonal relations skills.

• Be dependable, hardworking and have the ability to work under pressure and in stressful situations.

• Be able to work a standard schedule of approximately 20-30 hours per week and be able to perform all the essential functions of the job.

• Meet Little Caesars Background Verification guidelines.

• Must be able to provide documentation that proves their eligibility to work in the United States

Requirements

- Minimum 1 year experience running cash, drive thru experience preferred.
 
- Strong leadership. 

- Vocal 

- Ability to handle stressful situations

- Able to work in a fast paced environment. 

- Able to lead multiple cashiers and ensure completion of their daily duties such as cleaning, upselling, etc. 

Great opportunity in a growing company.