Jobs Nationwide
Only show 1-click jobs
Sort
Distance (in miles)
Filters
  • Categories
  • Companies
  • Cities
  • Industries
No filters available for current search
No filters available for current search
No filters available for current search
No filters available for current search

Recent Searches

Suggested

  • Delivery Driver
  • Hostess
  • Warehouse Associate
  • Cook
  • Cashier
  • Sales Associate
  • Server
  • Dishwasher
  • Bartender
  • Barista

Service Consultant/Customer Advisor

at  CarMax
Sterling, Virginia 20164
Sterling, VA 20164

At a glance

Job type Part-time, Full-time
Wages
Estimated Wages $10.51 to $19.40 per hour
(Snag Est. )

What is this?

This is Snag's estimate of the wage range for this job based on publicly available data and may not reflect the actual wage for this position with this employer. The estimated wage is not supplied by or endorsed by the employer. Specific wage or rate questions should be directed to the employer.

How is the estimated wage calculated?

This estimate is calculated by looking at a range of jobs in the local market, at the state level, and nationally. Due to the size of markets, the number of positions, the level of employment in the market, and the availability of data, this could make the estimate inaccurate for a specific job.

How is this helpful?

This is helpful to get a general sense of the wage for this type of job and be a guide for what may be earned in this job or similar jobs.

Job description

7132 - Dulles - 45210 Towlern Pl, Sterling, Virginia, 20166

CarMax, the way your career should be!
General Summary:

Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.

Principle Duties and Responsibilities:

♦ Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.

♦ Assist Service/Customer Operators with incoming service calls when needed.

♦ Accurately interview and document customer concerns.

♦ Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).

♦ Create repair orders, and route work to technicians or mechanical associates.

♦ Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.

♦ Consult with customers regarding needed repairs.

♦ Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .

♦ Close and invoice repair orders.

♦ Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.

♦ Collects service payments and manages cash including receiving and counting money.

♦ Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. ♦ Ensure all customer concerns are addressed and resolved in a timely manner.

Job Specifications:

Work requires ability to:

♦ Demonstrate exceptional interpersonal, communication, and customer service skills.

♦ Demonstrate exceptional telephone etiquette and active listening skills.

♦ Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

♦ Meet or exceed CarMax guidelines for customer satisfaction.

♦ Read, interpret and transcribe data in order to maintain accurate records.

♦ Intermediate computer skills, including spreadsheet knowledge.

♦ Successfully work with associates in other departments within the store.

♦ Perform multiple duties in a high-energy, fast-paced working environment.

♦ Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

♦ Stay current in CarMax provided training in all areas of the Service process.

Working Conditions:

♦ Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

♦ Requires walking or standing for extended periods of time.

♦ Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

♦ Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

♦ Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application .

If you have technical problems when submitting your application, please contact us by phone (888) 922-7629 ext. 3888 or email recruiting_net@carmax.com.

Read More
Posted: 2019-03-05
Valid Through: 2019-10-28

Find a job