B2B Champion / Supervisor

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation.  The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling.  Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.
		               
About P&P Hardware
P&P Hardware is the parent company of a chain of ACE Hardware stores throughout Riverside County as well as P&P Uniforms in the City of Riverside. Founded in 1999 by owners Paul & Pamela, P&P Hardware is a small, veteran-owned business focused on delivering exceptional service to every customer, every time.

General Summary
The Business-to-Business (B2B) Champion will maintain outstanding customer relations while growing and strengthening the B2B sales of the business. Additionally, the B2B Champion will be expected to oversee the overall store operations and the achievement of company goals and directives in the absence or at the direction of the Store Manager.

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

Customer Service
•	Provide positive representation of store.
•	Proactively assist customers in solving problems.
•	Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
•	Provide a friendly, outgoing demeanor; work well with customers as well as coworkers.
•	Ensure all calls and pages are answered promptly, courteously and effectively.
•	Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.
•	Possess excellent product knowledge and knowledge of store layout and location of products.

Business-to-Business Operations
•	Market the ACE B2B program to customers while generating B2B sales leads.
•	Learn customer base by interviewing customers, visiting outside businesses, and understanding critical buying influences in the area
•	Track B2B customer purchases and identify trends; proactively anticipate trends of purchases to serve customer needs and expand B2B sales.
•	Create and maintain customer / sales lead files; research quotes and orders as well as process those orders.
•	Participate in regular B2B and/or management staff meetings.

Store Operations
•	Ensure a positive, professional and safe work environment for all employees.
•	Supervise the “general operations” of the entire store in the absence or at the direction of the Store Manager.
•	Responsible for opening and closing the store.
•	Assist with the implementation of Store Support Center programs.
•	Ensure successful Loss Prevention, Safety and Internal Audits.
•	Work with Store Manager and Team Lead(s) on all aspects of running the store.
•	Communicate issues to the appropriate Store Support Center department with Manager approval.
•	Assist with special projects within the district as set forth by management.
•	Implement new Standard Operating Procedures into store execution.
•	Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
•	Ensure that weekly price changes and label updates are completed timely and accurately.
•	Oversee all cashiering functions including training, maintenance, audits, and reports.
•	Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
•	Visit competition to be familiar with what they are doing.
•	Perform all other duties as assigned.

Inventory & Merchandising
•	Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
•	Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
•	Responsible for maintenance of back stock levels.
•	Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
•	Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
•	Assist with merchandise resets throughout the store.
•	Assist to ensure all signage is current in the store.
•	Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Hiring & Training of Team Members
•	Assist in training of all Team Members especially as it relates to the B2B program.
•	Actively recruit and promote the advancement of Team Members.
•	Assist in hiring, training, scheduling, reviewing, rewarding and coaching with the approval of the Manager.

Leadership
•	Manage all aspects of store operations in the absence of the Store Manager.
•	Lead by example; be approachable by all Team Members and customers.
•	Participate in store meetings.
•	Communicate any merchandising, cost control or sales idea to the Store Manager for follow up.
•	Prepare and challenge yourself for future advancement.

Education/Training
High School or GED equivalent.

Experience
Formal retail experience preferred. Former experience in a leadership and/or sales role, required.

Physical Demands
Standing, walking, lifting (up to 75lbs) and climbing.