Shift Leaders - Full-time / Part-time

Summary:
Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute
operational Brand standards and deliver a great and friendly guest experience. They set goals,
provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities Include
Team Environment
 Support a respectful team environment
 Communicate shift priorities, goals and results with team members
 Support the training of crew members as requested
 Provide coaching and feedback to crew members
Operational Excellence
 Create and maintain a guest first culture in the restaurant
 Resolve guest issues
 Ensure Brand standards, recipes, and systems are executed
 Maintain a safe, secure, and healthy work environment by following and enforcing safety, food
safety and sanitation guidelines; comply with local and state laws
Profitability
 Drive sales goals and results
 Execute restaurant standards and marketing initiatives
 Manage cash over/short during shift
 Ensure all products are prepared according to Brand standards

Skills/Qualifications
 Fluent in English
 Restaurant, retail, or supervisory experience
 Math and writing skills
 Basic computer skills
 At least 18 years of age (where applicable)
 High School diploma or equivalent, preferred
Competencies
Guest Focus
 Understands and exceeds guest expectations, needs and requirements
 Develops and maintains guest relationships
 Displays a sense of urgency with guests
 Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
 Resolves guest concerns by following Brand recommended guest recovery process
Passion for Results
 Sets and maintains high standards for self and others, acts as a role model
 Consistently meets or exceeds goals
 Contributes to the overall team performance; understands how his/her role relates to others
Problem Solving and Decision Making
 Identifies and resolves issues and problems
 Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships & Influence
 Develops and maintains relationships with team
 Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments