Retail Shift Supervisor

Summary:
The Retail Shift Supervisor is responsible for supervising the day-to- day activities of subordinates and assigning
responsibility for specified work and/or functional activities; assisting in scheduling to ensure that all shifts are
covered; assisting management in covering and running shifts; performs all other responsibilities as directed by
the business or as assigned by management. This is a non-exempt position and typically reports to the Store
Manager / Assistant Store Manager.
Essential Functions:
 Assists other sales associates to maximize sales and customer service through coaching, counseling
and mentoring
 Resolves all customer complaints in a manner consistent with company policy, and with customer
satisfaction in mind
 Administers all point of sale opening and closing procedures in accordance with corporate policy
 Operates cash register and receives payment from customer in cash or credit card, accurately counts
and provides change to customers as required
 Assumes responsibility for effective communication, coordination, and working relationships between
associates and management
 Follows and promotes customer service and cash handling policies and procedures,

Minimum Qualifications, Knowledge, Skills, and Work Environment:
 Requires a High School diploma or general education development (GED) diploma
 Requires a minimum of 6 months supervisory/lead experience
 Requires the ability to speak, read and comprehend instructions, short correspondence, and policy
documents, as well as converse comfortably with customers
 Requires the ability to lift and/or move up to 40 lbs
 Requires the ability to bend, twist, and stand to perform normal job functions
 Retail, cash handling, and customer service experience preferred

To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/.

Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW)