Assistant Manager

The Assistant General Manager is someone passionate about food and customer service. They are a leader and problem solver known to conduct business with the highest standards, morals and ethics. The Assistant General Manager understands that customer satisfaction always takes priority, but efficient restaurant operations make it possible.

The Assistant General Manager will be responsible for running the restaurant while the General Manager is out of the store. They will receive direction and reports to the District Manager. Assists in the supervision of 3-4 assistant managers and 30-35 employees.

Essential Job Functions include but are not limited to:

• Strive to enhance our guest experiences at every opportunity by satisfying and exceeding their expectations.
• Increase sales and profit by building community relationships/partnerships and providing outstanding product and service.
• Ensure an effective work schedule is posted each week.
• Demonstrate effective interviewing skills for hiring only top performers.
• Responsible for all levels of staffing and new hire orientations.
• Ensure all training and certification processes are in place and 100% compliant.
• Responsible to provide clear development plans and performance reviews for management staff.
• Execute quarterly business plans through the use of systems, training, operation manuals and all other available resources.
• Continually mentor AM's in the operation of a Zaxby's unit and prepare them for future advancement.
• Review daily numbers each day of work and coach and praise their results.
• Provide leadership by generating excitement, enthusiasm, a positive mental attitude and commitment toward company objectives.
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.

Non-Essential Job Functions:

• Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:
  • Walking, standing or sitting for extended periods of time
  • Lifting a minimum of 50 lbs. overhead
• Maintain effective audio-visual discrimination and perception needed for:
  • Making observations
  • Communicating with others
  • Reading and writing

Position Requirements:

• Work a 48-hour week minimum.
• Prior to entering position, candidate must complete a background check.
• Subject to periodic and random drug screening.
• In-store training program completed.
• Online ZFI AM test passed with a 90% or above.
• Online ZFI GM test passed with a 90% or above.
• In-Store ZFI Kitchen Demonstrative passed with a 90% or above.
• Successfully completed ZAX, Inc. General Manager training program.

Working Conditions:

• Office environment; work with computer and office equipment.
• Restaurant environment; work with advanced kitchen and FOH operational equipment; hazardous conditions.
• Essential job functions may require maintaining physical condition necessary for standing, walking or sitting for prolonged periods of time.

Zaxby’s serves fresh, prepared-at-order chicken fingers, Buffalo wings, sandwiches, salads and more in a fun, relaxing atmosphere. A pioneer of the quick-casual format, Zaxby’s provides services and amenities that fall somewhere between fast food and a sit-down restaurant. Zaxby’s currently operates more than 800 locations in 18 states throughout the Southeast — Alabama, Arkansas, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee and Virginia. For more information, visit www.zaxbys.com.

Zaxby’s restaurants are independently owned and operated by third parties under license agreements with Zaxby’s Franchising LLC (“ZFL”). You are applying for employment with a third party licensee of ZFL and not ZFL. ZFL does not own or operate any restaurant locations, including the location at which you are applying for employment through this website. Accordingly, ZFL has no control over the terms and conditions of such employment, including wage or benefit programs, at such location. Questions regarding employment must be directed to the third party licensee at the location for which you are seeking employment and not ZFL.