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Hours Full-time, Part-time
Location Bethesda, MD
Bethesda, Maryland

About this job

Posting Date Jan 18, 2019
Job Number 18003FNF
Job Category Sales and Marketing
Location Marriott International HQ, Bethesda, Maryland
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

JOB SUMMARY

 

The Senior Manager, BMSC Loyalty Operations (Enterprise Activation) is a key member of Marriott International’s Loyalty Operations Team, and will provide business management consultancy services in support of high-priority Loyalty-focused strategic initiatives that require enterprise-wide engagement to succeed. The position will report into the Senior Director BMSC Loyalty Operations – Enterprise Activation.

This position’s primary responsibility is to support strategic projects ranging from baseline assessments to comprehensive management of complex programs. This Senior Manager will be responsible for engaging with cross-discipline subject matter experts (SMEs) and senior BMSC leadership to plan and execute Loyalty initiatives across the enterprise, driving the overall success of Marriott International’s major business objectives. Success in this role requires strong strategic thinking, exceptional attention to detail, a proven ability to manage multiple tasks and stakeholders simultaneously, and a willingness to be tested on difficult projects and initiatives.      

The projects will range across the following key categories:

  • Supporting development and validation of baseline assessments to inform prioritization of transformational projects within and across the Loyalty organization
  • Facilitating development of complex growth strategies affecting the Loyalty organization at center and within its Continent structures   
  • Ensuring consistent pull-through of Loyalty strategies/initiatives that require enterprise-wide activation across multiple disciplines at Marriott headquarters and within our Loyalty Continent organizations, as needed
  • Supporting the Senior Director in strategic planning efforts for senior leaders within the Loyalty organization, including design and logistics support of multi-day ideation / working sessions designed to drive innovation and collaboration across teams
  • Coordinating development of comprehensive annual implementation plans across the Enterprise Activation Team, facilitating ongoing monitoring to plan  
 

CANDIDATE PROFILE

 

Education and Experience Required

  • Bachelor’s degree required
  • Graduate-level study preferred, but not required
  • Demonstrated experience in working with and influencing cross-functional work teams in a matrixed organization
  • Proven track-record of delivering high-quality work products on time and with limited oversight
  • Advanced ability with full suite of Microsoft Office products (e.g., Word, Excel, PowerPoint)
  • Experience in change management and communications strongly preferred  
 
CORE WORK ACTIVITIES
 

Additional Responsibilities

  • Demonstrates self-confidence, energy and enthusiasm
  • Informs and/or updates leaders on relevant information in a timely manner
  • Manages time effectively and conducts activities in an organized manner
  • Presents ideas, expectations, and information in a concise, organized manner
  • Employs sound reasoning and logic to facilitate problem solving and decision-making
 

Project and Strategy Leadership

  • Support Senior Director in development of strategic initiatives / implementation plans in furtherance of enterprise-wide Loyalty initiatives
  • Support Senior Director in coordinating cross-functional working teams comprised of senior discipline experts including, but not limited to, representatives from iT, Digital, Loyalty Operations, Global Operations, Human Resources, Cards, Finance, Customer Experience, CEC, etc. to meet project objective and goals on time and on budget
  • Develop presentations related to the strategic roadmap development, project execution/status, and management for senior management and other key stakeholders (e.g., owners, associates, customers)
  • Provide ongoing monitoring of progress against program and project-level milestones / performance metrics, developing and maintaining reporting on these items (and any associated risks/issue) to leadership
 
 

Strategy Execution

Support initiatives on behalf of the Loyalty organization to drive change within Loyalty and across Marriott International with the following responsibilities:

  • Develop / coordinate development of high-quality deliverables and work products in support of the project
  • Monitor and provide constructive feedback on work products produced by other members of the Enterprise Activation Team
  • Participate in review cycles at key milestones & provide perspectives to manager related to project management decisions
  • Actively participate in strategy sessions, contributing materially to strategy development
  • Support development and activation of complex implementation plans
  • Establish key milestones and approval roles
  • Ensure timely delivery against milestones
 
MANAGEMENT COMPETENCIES
  • Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace
  • Communication – Conveys information and ideas to others in a convincing and engaging manner
  • Problem Solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action, escalating to leadership where appropriate
  • Professional Demeanor – Exhibits behavior that conveys confidence and garners respect from others; makes a good first impression and represents the company in alignment with its values. Maintains composure when engaging with senior executives
  • Strategy Development – Supports business plan development by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation
 
Managing Execution
  • Contributing to Teams – Participates as a member of a team to accomplish common goals while fostering cohesion and collaboration among team members
  • Ability to Work Independently – Proven ability to advance work products with limited guidance and oversight, consistently bringing well-reasoned points of view to discussions with manager and other leaders  
  • Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required
  • Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed
 
Building Relationships
  • Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards
  • Coworker Relationships – Interacts with others in a way that builds openness, trust, and confidence in pursuit of organizational goals
  • Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential
 
Generating Talent
  • Talent Management – Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives (i.e., Peer-to-Peer Mentoring)
 

Learning and Applying Professional Expertise

  • Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others
  • Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to address business and administrative challenges
  • Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
    • Advanced Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning – Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues quickly
    • Oral Comprehension – Listens to and understands information and ideas presented through complex conversation
    • Reading Comprehension – Understands written English at a level that allows fluid professional communications
    • Writing – Communicates effectively in writing, and is able to tailor writing style to suit the needs of variable audiences
 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.