Engineering Manager, II - Americas (OSR)

Posting Date Jan 16, 2019
Job Number 190004EE
Job Category Engineering and Facilities
Location Marriott International HQ, Bethesda, Maryland
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

 

JOB SUMMARY:

Members of the Operations Support Resources (OSR) team will be deployed to temporary assignments of varying durations (based on specific hotel needs) as directed by Continent Lodging Services (CLS) Leadership. This job is designed to "fill the gaps" in the operations of our hotels as identified by leadership.

 

This job will require members of the team to travel extensively; however, relocation is not expected. The time in position requirement will follow the standard company policies. Performance will be evaluated after each assignment via an appraisal from the General Manager/Department Head of the hotel where the assignment occurred. OSR associates are expected to demonstrate professional demeanor and behavior at all times as the associate represents the CLS organization of the Americas.

 

The Engineering Manager II will be deployed by the OSR to provide property level support for full service properties in the Americas in need of engineering leadership support and department supervision.  As a member of the property engineering support staff, they will work with property senior leadership and engineering associates to carry out the daily activities of the engineering discipline including assisting department head in budget management, capital expenditures, preventive maintenance and energy conservation oversight.  The Engineering Manager II will also provide leadership of property recruitment, total compensation, and training and development within the discipline.  Additionally, focusing on meeting or exceeding the needs of the business unit to ensure business success; as well as compliance with federal, state and local regulations and Marriott International operating procedures. The role is responsible to oversee all property engineering/maintenance operations processes, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection and for maintaining regulatory requirements and also leads the emergency response team for all facility issues. Strives to continually improve guest and associate satisfaction and maximize financial performance. 

 

This position requires 100% travel.

 

 

CORE WORK ACTIVITIES

Supporting Management of Department Operations and Engineering Budgets

• Providing Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.  Manages department budget as needed.
• Assists in managing the physical plant - including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
• Maintains equipment - operates all equipment at optimum effectiveness, efficiency and safety.
• Assists in total maintenance requirements - maintaining grounds, guest rooms, meeting space, public space, restaurants, property vehicles and recreational facilities as needed.
• Liaison Support – Acts as technical liaison for all departments on property.
• Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, BLT goals, etc.
• Managing Daily Operations of the Department - Managing day-to-day operations, ensuring quality, standards, and meeting the expectations of the property. Manages department budget as needed.
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
• Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish department work.
• Supervising Associates – Managing associates, supervisors, and managers. Managing all day-to-day operations, repair work order assignments and supervising in the absence of the Director of Engineering.  Understanding associate positions well enough to perform duties.
• Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
• Inspecting and Performing Maintenance and Upkeep - Inspecting and ensuring the maintenance of the equipment or the environment.
• Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Inspecting, Structures, or Material – Inspecting, structures, or materials to identify the cause of errors or other problems or defects.
• Energy Leadership – Assists in establishing and maintaining an energy conservation program.
  

Maintaining Engineering Standards

• Helps ensure necessary permits and licenses for building and physical plant are obtained and kept current.
• Helps ensure regulatory compliance to facility regulations and safety standards.
• Ensures compliance with all engineering departmental policies, standards and procedures.
• Ensures all associates have proper supplies, tools and uniforms

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, by exemplifying excellent customer service and creating a positive attitude for guest relations
• Interacts with guests to obtain feedback on product quality and service levels.
• Empowers associates to provide excellent customer service.

Leadership Development

• Helps train associates in safety procedures
• Provides feedback to associates based on observation of service behaviors.
• Provides ongoing training of engineering associates with scheduled technical training, mentoring, resource identification and building specific opportunities.

 

JOB SPECIFIC TASKS

• Provides leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
• Celebrates successes and publicly recognizes the contributions of team members.
• Leads and conducts the day to day operations of Engineering.
• Ensures associates are treated fairly and equitably.
• Supervises Engineering in the absence of the Director of Engineering and/or Chief Engineer.
• Supervises associate's ability to execute departmental and hotel emergency procedures.
• Ensures hotel policies are administered fairly and consistently.
• Managing and maintaining the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
• Maintains and operates equipment at optimum effectiveness, efficiency and safety.
• Establishes and manages an effective room’s maintenance program.
• Manages department's controllable expenses to achieve or exceed budgeted goals.
• Helps ensure regulatory compliance to facility regulations and safety standards.
• Ensures compliance with all Engineering departmental policies, standards and procedures.
• Empowers associates to provide excellent customer service.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Maintains accurate logs and records as required.
• Act as a temporary Director of Engineering, Chief Engineer, or Engineering Supervisor for open positions.
• Provide training to new hire and existing engineering team members.
• Act as a technical resource for the hotels regarding correct preventive, routine and repair maintenance procedures and techniques.
• Perform technical troubleshooting of major building systems as needed.
• Provide training and direction on correct use of Transcendent system.
• Provide training and guidance on correct and effective RPM process.
• Assist engineers to create actions plans to improve EIWO and Problem Experienced GSS scores.
• Provide Engineers with the resources and guidance on proper tool and equipment inventory and maintenance shop organization.
• Share information and best practices with engineers.
• Assist Hotels in identifying energy conservation opportunities and achieving a reduction in utility consumption.
• Assist with special projects as needed.
• Prepare and submit travel expense reports in accordance with MIP-44 and OSR LSOP’s
• Assists in effectively planning, scheduling and evaluating preventive maintenance programs.
• Handles guest problems and complaints effectively.
• Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
• Recommend or perform additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Select and order or purchase new equipment, supplies, and furnishings.
• Perform other duties as assigned.
• 100% Travel Required

 

 

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years of experience in the engineering and facilities related discipline, technical experience in HVAC/R, electrical and plumbing

OR

• 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years of experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing

Technical Knowledge and Skills (preferred upon entry)

• GuestWare Training Administrator
• Transcendent
• EMPOWER: Guest Experiences (GXP)
• RPM

Certifications

• EPA Universal CFC Certification required

Management Competencies

Leadership

• Professional Demeanor – Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.
• Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Adaptability – Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
• High Work Standards – Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing – Skilled in establishing courses of action for self and others to ensure work is completed efficiently.
• Change Management Leadership – Ability to lead a team through times of change in a business and still maintain focus and cohesion within the department.
• Managing Execution
• Driving for Results – Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment of goals; proactively taking action and going beyond what is required.
• Building and Contributing to Teams – Leading and participating as a member of the team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Building Relationships
• Customer Relationships – Develop and sustain relationships based on an understanding of customer needs and actions consistent with Marriott’s Spirit to Serve.
• Talent Management – Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
• Team Building – Ability to interact with others in an honest, fair and respectful way; giving others confidence in one’s intentions and those of the organization.
• Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
• Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.

 

Technical Acumen

Basic Competencies

• Computer Skills – a working knowledge of primary computer hardware and software.
• Mathematics – The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work related issues.
• Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents

Advanced Competencies

• Equipment Maintenance – Knowledge of routine and preventive maintenance of mechanical systems including timely management of the preventive maintenance process.
• Equipment Selection – Determining the correct types of tools and equipment needed to do a job.
• Mechanical, Electrical, Plumbing Troubleshooting Skills
• Building and Safety Codes – Knowledge of local and federal building and safety codes.
• Emergency Systems – Knowledge of the prevention, air quality, and emergency power systems.
• Hazardous Materials and Chemicals – The ability to handle and store hazardous materials and chemicals.
• HVAC/Refrigeration – Knowledge of HVAC equipment.  This includes the ability to inspect, troubleshoot, repair and maintain equipment, including the correct use of refrigerant handling procedures.  This also includes boiler, chiller, and cooling tower operations.
• Safety and Protective Equipment – Knowledge of the lock-out tag-out process and the PPE safety processes required for a given work activity.
• Financial Management – Knowledge of capital budget preparation and the ability to manage and function within a budget.
• Systems Management – Knowledge of Transcendent, TrG, GuestWare, MGS and My Learning systems.

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.