Senior Director, Consulting - BMSC Human Resources

JOB SUMMARY

The BMSC Consulting department provides high-quality consulting and strategic leadership for all departments/disciplines across BMSC.  This Sr. Director, BMSC HR Consulting role is a dedicated resource for BMSC Human Resources responsible for supporting BMSC HR initiatives (e.g. Cobrand incentive strategy, Associate Earn) and will have a dual reporting relationship into the VP, BMSC Consulting and the VP, BMSC HR, who will be the primary stakeholder for this position.  The Sr. Director will work across the organization to produce results on projects and activities and may include formulating strategy, conducting industry research and analysis, design/reengineering business processes, project management, change management and measurement.  The position will actively collaborate with Executive Stakeholders on projects and clients may include Senior Executives and Vice Presidents for any department/business within Marriott International.  This position may supervise indirect reports to complete studies and related client assignments.

• Provides day-to-day project management support to ensure engagements are delivered on time and on budget and achieves client satisfaction with project delivery and business results. 
• Assists clients with strategy formulation efforts, including necessary research, analysis and development of data-driven recommendations. 
• Provides process re-engineering services, including facilitation of design sessions, documentation of processes, and identification of improvements. 
• Creates high-impact deliverables to communicate project results. 
• Develops change management strategies to implement project recommendations and affect change. 
• Measures, evaluates and reports the key results of the implemented solutions and captured benefits.

CANDIDATE PROFILE

Education and Experience Required

• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 10 years’ experience in the business, sales and marketing, management operations, or related professional area.

Experience Preferred

• Prior consulting experience
• Major consulting firm experience
• Prior consulting experience supporting an HR Practice, Organizational Design, Compensation

CORE WORK ACTIVITIES

• Plan and implement global BMSC HR initiatives with minimal oversight, working with leaders to meet project objectives and goals on time and on budget
• Support transformational projects working across functions and disciplines to meet objectives
• Determines priorities and identifies timelines and necessary resources to ensure active engagement and on-time completion of project initiatives.
• Partners with stakeholders to establish project structure and timelines/milestones.
• Obtains alignment with BMSC HR leadership and oversees the project management efforts, including developing plans and deliverables, identifying opportunities, securing required funding, responding to resource needs, reporting on the process/progress to senior management, and resolving/raising issues where appropriate.
• Provides recommendations to improve the effectiveness of processes or programs.
• Leads baseline assessment work to inform project prioritization and funding to achieve effective pull-through of Global BMSC HR initiatives. 
• Defines specific goals and plans to prioritize, organize, and accomplish work.
• Guides on-going financial and business analysis support to leadership to support strategic decision making using the appropriate approaches, systems and resources.
• Delivers presentations related to the strategic roadmap development and execution to key stakeholders.
• Actively engages internal partners (e.g. change management and communications, human resources, legal) to prepare content for communication materials as needed for deployment of discipline initiatives. 
• Analyzes information and evaluates results to choose the best solution and solve problems.

• Develops and maintains effective relationships with both internal and external stakeholders.  Fosters a positive climate to build effective project teams that are committed to organizational goals and initiatives.
• Updates stakeholders on key initiative wins and opportunities, responds to concerns, and solicits feedback.  Engages leadership to develop and execute action plans to address gaps.
• Continually reviews stakeholder feedback to identify and communicate current and future consultancy and project management resource needs of internal and external customers. 
• Communicates concepts in a clear and persuasive manner that is easy to understand.
• Demonstrates an understanding of business priorities.

• Provides project management expertise and leadership within own and other teams.
• Provides recommendations to improve the effectiveness of processes and programs.
• Demonstrates advanced knowledge of job-relevant issues, products, systems, and processes.
• Demonstrates advanced knowledge of Digital/Mobile discipline; keeps up-to-date technically and applies new knowledge to the job. 
• Applies knowledge/judgment to achieve business goals.
• Foresees, identifies and resolves problems.
• Performs other reasonable duties as required for this position.

• Establishes clear performance expectations and provides team with support needed to meet or exceed expectations.
• Interviews job candidates and assists in making hiring decisions.
• Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

MANAGEMENT COMPETENCIES

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Leading through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
  

Managing Execution

• Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
  

Generating Talent and Organizational Capability

• Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  

Learning and Applying Professional Expertise

• Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
• Technical Acumen – Expertly understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations, generate innovative solutions to approach function-specific work challenges, and function as a thought leader in his or her area of expertise.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
  • Reading Comprehension - Understands written sentences and paragraphs in work related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.